Operations Assistants

2 weeks ago


Roxburgh Scottish Borders, United Kingdom Circet Ireland & UK Full time

Circet UK are looking for an Operation Assistant to join our Home division in Selkirk. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. Handling of Fibre escalations into the department and carrying these out through to a resolution where possible, escalating any serious complaints as per our processes and feeding back to the FOC

* FOS will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to Fibre Supervisors/Client Liaison Managers.

* Competent on Microsoft packages, in particular Excel. Prior Service Centre Agent experience and must be prepared to undertake additional training as required.

* Initiative - comes up with creative solutions to deliver service.

* Good working Knowledge of work management systems and windows (Excel/Word)

* Good awareness of Health & Safety and Quality Assurance Procedures

* Responsible for keeping safe any personal information, not transferring any data without the appropriate safeguards

* Be aware of physical security of data and use encryptions' and passwords to protect it

* Complying with relevant policies which guide the Circet Home processes.

* Reporting any possible security breaches to IT department immediately.

Be part of a company that encourages involvement, diversity and inclusion

* Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme

* You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities


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