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Senior Business Operations Lead

5 months ago

WestonSuperMare Somerset, United Kingdom IGA Talent Solutions Full time

Role Overview: Ensure safe, punctual, and cost-effective delivery of services, exceeding customer expectations, and maintaining compliance with policies and legislation. Act as the local representative, fostering community engagement and high safety standards.

Analyze and manage data for continuous improvement.
Manage service delivery across depots in line with company policies.
Achieve set plans, budgets, and service quality.
Ensure effective staff planning and manage union relationships.
Manage key performance indicators and team development.
Liaise with external bodies to enhance performance.
Serve as the main contact for service delivery and compliance.
Adhere to divisional SOPs, policies, and audit frameworks.
Ensure resolution and embedding of safety and compliance actions.
Team-building and high-performance leadership.
Ability to manage and travel between multiple sites.