Senior Service Designer
2 weeks ago
Company Description
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description Role We are growing our multidisciplinary User-Centred Design consulting team and looking for a Senior Service Designer to join us on our exciting journey and be part of the Hitachi Solutions family. This role will be responsible for enabling the best-in-class digital transformation for our clients in both public and private sectors. Key responsibilities- You will advocate for a user-centric approach and demonstrate the value of service design
- Plan and lead service design activities within projects
- Collaboratively design end-to-end services with a wide range of stakeholders
- Utilise research and evidence to identify and solve complex problems
- Work as part of a multidisciplinary team
- Communicate complex concepts in a simple way that is easily understood by others
- Experience of working in agile and digital transformation projects
- Experience in designing end-to-end services in complex environments
- Experience involving a wide range of users and stakeholders in design activities
- Experience using research and evidence to understand user needs and test design concepts
- Experience in facilitating actionable workshops that enable the team to progress rapidly
- Possess expert knowledge and know-how in applying GDS Service Standard
- Strong communication skills and comfortable working with engineering and business leaders
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