Service Designer
3 weeks ago
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply
Service Designer
Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences?
Contract: Permanent
Working hours: 35 hours per week
**Salary**: Circa £60,000 dependent on experience
Reporting to: Transformation Projects Enablement Manager
Location: London, docklands or Coventry. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office
At the Financial Ombudsman Service, we’re working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution.
Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re determined to move at pace.
Working alongside Customer Journey Owners, Process Improvement specialists and technology platform owners, you will help improve the experiences of our customers by designing and optimising our services. This work is critical to the success of the transformation portfolio, the achievement of our benefits and thus our strategic objectives.
This is a role which demands specialist technical skills in a customer-centred service design, alongside strong communication and influencing skills.
Key responsibilities-
- Customer understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences.-
- Problem definition and solutioning: engaging stakeholders in activities to gather feedback and validate service ideas.- Optimisation: the ongoing analysis and optimisation of services to enhance the overall customer experience, proposing and working with others to implement changes to streamline processes, and improve efficiency and customer experience.- Communication and visualisation: using visual tools and techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences. This includes creating service design artefacts such as service maps, customer journey maps, personas and service blueprints to convey insights and recommendations to stakeholders.- Engagement and collaboration: engaging and collaborating with stakeholders throughout the design process at all levels of the organisation, including through the facilitation of ideation and customer-centred design workshops.- Being an advocate for customer-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users.
- To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_
Minimum Criteria- A proven track record of using best practice service design methodologies to achieve meaningful improvements in a customer-focused service organisation.- Using data, insights and design thinking and agile ways of working to design, develop, test and iterate service offerings.- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts.- Facilitating workshops, design sprints, ideation sessions or similar.- Critically breaking down complex problems in a fast-paced environment.- Ability to work at pace and manage competing priorities in a tight timeframe with a proactive mindset.- Strong stakeholder management skills, including at the most senior levels of the organisation, with the ability to balance competing views as part of the design process.- You should hold a recognised certification and / or qualification in Service Design or Design Thinking, such as (but not exclusive to) Google UX design certificate or Service Design Practitioner certification through the Service Design Network.
- Why Financial Ombudsman Service?_
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days- Generous pension- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-wri
-
Principal Service Designer
4 weeks ago
London, United Kingdom Cornwaliis Elt Full time**Principal Service Designer - Service Design, User-centred Design, Figma, Finance, Risk**: **Job title**: - Principal Service Designer - Service Design, User-centred Design, Figma, Finance, Risk**Location**: - South East London**Job type**: - Contract**Salary**: - £700 - £750 per day**Sector**: - Sell Side**Contact**: - Tom Lynch**Call**: - 020...
-
Service Designer
1 month ago
London, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time**Service Designer** **LONDON/REMOTE** Are you looking to further your skills as an experienced Service Designer? We are currently working with a superb organisation that are looking to expand their team. The organisation is a world leading professional services company that is renovating businesses,technology models and operations to run innovatively and...
-
Service Designer
1 month ago
London, United Kingdom La Fosse Associates Full timeLocation: London - Sector: Change and Transformation - Job type: Contract - Job functions: Project Coordinator - Salary: Negotiable - Contact: Lauren Turley - Job ref: LFA 89990_1679658292 - Published: 22 minutes ago - Expiry date: 2023-05-05 Our client is transforming how it designs and delivers digital services, building capacity across the organisation...
-
Service Designer
4 weeks ago
London, United Kingdom Tria Recruitment Full timeService Designer £50,000 - £68,000 + Benefits Service Designer - London / Bristol / Birmingham / Manchester My client is a market leading FTSE100 organisation who are looking to build out their Service Design community. You'll be joining a team of Service Designers to shape the future digital services & propositions for a major B2C organisation. You'll...
-
Service Designer
1 month ago
London, United Kingdom aspexx. Full timeJob Description Job Description: Title: Service Designer Location: London, United Kingdom Salary: 35-45k (Pounds per annum) About the Company: Our client is a leading firm specializing in strategic thinking and innovative design solutions. They work with a diverse range of clients to transform their services and enhance user experiences. Their...
-
Service Designer
1 month ago
London, United Kingdom Zebra People Full time**Location** London - **Salary** £53,000 - £63,000 - **Type** Permanent - **Start Date** ASAP Or call Jonny Brockiner 07498 470 291 Are you a creative problem solver with a passion for designing exceptional customer experiences? We are seeking a talented Service Designer for one of our clients at a leading financial services organization. In this role,...
-
Design Services Designer
4 days ago
London, United Kingdom Optic Group Full timeJob Description CMF Designer - Colours Materials & Finishes - Contract - London Optic Group provide end to end innovative Design Services using cutting edge tools and technology to bring our clients ideas to life in CGI , 3D and immersive interactive experiences; We are highly skilled, experienced experts who have built a strong reputation as a trusted...
-
Design Services Designer
1 day ago
London, United Kingdom Optic Group Full timeCMF Designer - Colours Materials & Finishes - Contract - London Optic Group provide end to end innovative Design Services using cutting edge tools and technology to bring our clients ideas to life in CGI , 3D and immersive interactive experiences; We are highly skilled, experienced experts who have built a strong reputation as a trusted partner in...
-
Service Designer
3 weeks ago
London, United Kingdom Lorien Full timeOur client in the Further Education Sector is currently looking to recruit a Service Designer to join them on a 6-month contract. Our client is undertaking a strategic programme to implement an Enterprise Service Management platform. This is a critical enabler for several institution-wide strategic initiatives. Key to the success of this is re-design of...
-
Design Services Designer
4 days ago
London, United Kingdom Optic Group Full timeAbout us Optic Group provide end to end innovative Design Services using cutting edge tools and technology to bring our clients ideas to life in CGI , 3D and immersive interactive experiences; We are highly skilled, experienced experts who have built a strong reputation as a trusted partner in automotive design for the past 25 years. As a Team of design...
-
Design Services Designer
4 days ago
London, United Kingdom Optic Group Full timeAbout us Optic Group provide end to end innovative Design Services using cutting edge tools and technology to bring our clients ideas to life in CGI , 3D and immersive interactive experiences; We are highly skilled, experienced experts who have built a strong reputation as a trusted partner in automotive design for the past 25 years. As a Team of design...
-
Service Designer
2 days ago
London, United Kingdom Plutus Full timeBPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...
-
Service Designer
1 month ago
London, United Kingdom Plutus Full timeBPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...
-
Service Designer
4 days ago
London, United Kingdom ISR RECRUITMENT LIMITED Full timeThe Opportunity: You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape ground-breaking digital transformation projects across a spectrum...
-
Assistant Retail Assistant
6 days ago
London, United Kingdom Designer Exchange Full timeDesigner Exchange is the leading destination for buying, selling, and exchanging pre-loved designer accessories. This is a full-time on-site role as a Sales Assistant located in our brand new Flagship store in London located on the Brompton Road. As a Sales Assistant, you will be responsible for assisting customers, providing excellent customer service,...
-
Service Designer
4 weeks ago
London, United Kingdom Alomundus Full timeUser Research : Conduct in-depth interviews, surveys, and usability tests to understand the needs, pain points, and behaviors of our users. Service Mapping : Create service blueprints and customer journey maps to visualize the current and desired state of user interactions. Idea Generation : Use insights from research and mapping to brainstorm...
-
Assistant Retail Assistant
2 weeks ago
London, United Kingdom Designer Exchange Full timeCompany Description Designer Exchange is the leading destination for buying, selling, and exchanging pre-loved designer accessories. This is a full-time on-site role as a Sales Assistant located in our brand new Flagship store in London located on the Brompton Road. As a Sales Assistant, you will be responsible for assisting customers, providing excellent...
-
Service Designer
1 day ago
London, United Kingdom ISR RECRUITMENT LIMITED Full timeThe Opportunity:You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape ground-breaking digital transformation projects across a spectrum...
-
Service Designer Analysis
1 month ago
London, United Kingdom Lucid Support Services Ltd Full timeSC Cleared Service Designer – London/Glasgow – 12 months Digital Services, Data Gathering, Workshops, Analysis, Agile / Lean, JIRA, Confluence, GDS An opportunity has arisen working within Central Government for an SC Cleared Service Designer on an initial 12 month contract starting asap. The Service Designer will engage with cross-functional...
-
Service Designer Analysis
1 month ago
London, United Kingdom Lucid Support Services Ltd Full timeSC Cleared Service Designer – London/Glasgow – 12 months Digital Services, Data Gathering, Workshops, Analysis, Agile / Lean, JIRA, Confluence, GDS An opportunity has arisen working within Central Government for an SC Cleared Service Designer on an initial 12 month contract starting asap. The Service Designer will engage with cross-functional...
