Service Designer

1 month ago


London, United Kingdom Zebra People Full time

**Location** London
- **Salary** £53,000 - £63,000
- **Type** Permanent
- **Start Date** ASAP

Or call Jonny Brockiner

07498 470 291

Are you a creative problem solver with a passion for designing exceptional customer experiences? We are seeking a talented Service Designer for one of our clients at a leading financial services organization. In this role, you will have the opportunity to shape the future of their services, ensuring that their customers have seamless, user-centric interactions.

**The client**:
Our clients are a leading financial institution that have been around sound the late 1880’s They were initially created to supply people with finances who struggled to get it from mainstream suppliers. Since then, this mission hasn’t changed.

**The role**:
You’ll need to be a skilled Service Designer to create services & products that align with their customer needs. You’ll work as part of a cross-functional teams, identifying opportunities, mapping customer journeys, and devising strategies to improve the overall customer experience.

**A few role responsibilities**
- Work with technical and business stakeholders and cross functional teams to define project goals, timelines, and deliverables and strategies.
- Design user-centred end-to-end journeys, build prototypes for services and test effectiveness with customers while meeting business objectives.
- Inclusive design and accessibility is key to your design process.
- Establish design patterns and iterate on them.
- Be able to absorb large amounts of conflicting information and use it to produce simple designs.

**What you’ll bring to the team?**
- Service design principles and methodologies.
- User research.
- Customer experience design and customer journey mapping.
- Service blueprints.
- Prototyping.
- Knowledge of inclusive design principles and designing for accessibility.

Hybrid working

If this sounds like something you’d be interested in then below

**We welcome diversity**:
We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self-taught, the university-educated, and people of a wide variety of nationalities, ages, and socio-economic backgrounds.

Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day for work.


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