Service Designer

2 weeks ago


London, United Kingdom BP Full time

**Job Title**: Service Designer

**Job Location**: Douglas House (Hybrid)

**Industry**: Oil and Energy, Tech

**Contract Length**: Project Dependant

**Role Overview**:
We are looking for a Service Designer to join our fast-growing human experience design (hxd) team, to take ownership over a project working closely with the design disciplines and their project teams. This person will be passionate about building outstanding experiences and who thinks deeply about people, processes and systems. This person will be passionate about enabling their project team to create a cohesive view of all team discipline perspectives that can be utilized to drive and anchor the direction of their project by implementing Service Design processes and best practices.

**Your skills**:

- Working with the Service Design Lead for the value stream to implement hxd standards within their project.
- Be an expert communicator with empowering and educating discipline peers and project stakeholders on all things Service Design, taking them on a journey to truly understand the value of service design.
- Understanding and utilizing human experience design practices for each step of the process.
- Build and iterate a cohesive view of your project, using workshops and best practices to facilitate the collaboration of all project disciplines to create a seamless cohesive experience for both the end users and key stakeholders.
- Be facilitator of visions and perspectives for all discipline peers in creating a shared vision and understanding of your project using the lens of viability, desirability and feasibility.
- Supporting the Service Design needs of your project team to produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, integrating accessibility requirements, empathy maps, and value proposition proposals, for the creation and evolution of products and services.
- Expert in the planning, facilitating and executing of outputs of design thinking style workshops.
- An expert in design thinking methodology practices.
- Understanding and leading of different research methods and how to structure research and basics tests to reduce the risk of confirmation and one other type of bias impacting the results, working closely with researchers to develop designs and basic prototypes based upon scenarios.
- Effectively consolidate and communicate key findings and insights cross-functional and to key stakeholders.

If the offer fits you and you have the relevant experience, don't hesitate to apply


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