Service Designer

3 weeks ago

London, United Kingdom UK Export Finance Full time

**Details**:
**Reference number**:

- 269698**Salary**:

- £42,000 - £52,000**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- UKEF - Information Technology Division**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- 1 Horse Guards Road, London, SW1A 2HQAbout the job

**Job summary**:

- The Digital, Data and Technology (DDAT) directorate has recently been established in UKEF, drawing together the expertise in digital currently within the organisation to provide representation of digital services, user centred design, analytics and technology at the highest levels. The areas with the directorate work closely with all areas of the business such as the Business Group, Operations and Strategy and Policy.**Job description**:
UKEF is committed to be a more customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making and improved case-processing. To enable this, UKEF is committed to using digital as a primary means for managing relationships with a wider range of stakeholders. Focusing on developing end-to-end services that meet user need and enable business outcomes, this is an exciting new role showing the growth and drive of UKEFs digital ambition.

This role will design services for UKEF that meet users’ needs and the Service Standard. They’ll work with multi-disciplinary teams to improve and design new or existing services, researching with both internal and external users taking into consideration the service design from a digital and non-digital perspective.

**Person specification**:
A service designer will lead on the design for user centred services, based on evidence of user needs and organisational outcomes. You will:

- work with Service Owners, Product Managers, User Researchers, Business Analysts and Developers as part of a multi-disciplinary team
- have responsibility for design across complex services, ensuring services are outcome based and delivering against user needs
- lead on the development of design concepts for services, leveraging common component design patterns from across government, iterating based on research and insights
- provide expertise to the team in accessibility requirements and inclusive design
- help set direction and embed good practice within teams
- interpret evidence-based research and incorporate this into your work

**Qualifications**:
**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Changing and Improving
- Delivering at Pace
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- How would you explain service design to a non-digital colleague?
- A short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).
- How would you explain service design to a non-digital colleague?

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.- Experience
- Ability
- Technical
- Behaviours
- Technical question (max of 250 words): How would you explain service design to a non-digital colleague?
- ** Behaviour** - Changing and improving
- ** Behaviour** - Working together

If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:

- ** Behaviours/Technical/Experience** - a formal panel interview where you will be interviewed across all four behaviours highlighted and your technical ability to successfully carry out the role:

- ** Behaviour**:

- Seeing the Big Picture
- ** Behaviour** - Changing and Improving
- ** Behaviour** - Delivering at Pace
- ** Behaviour** - Working Together
- ** Technical** questions relating to the role
- ** Technical** - a short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).

Feedback will only be provided if you attend an interview or assessment.**Security**:

- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant

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