Service Designer

2 weeks ago


London, United Kingdom Lorien Full time

Our client in the Further Education Sector is currently looking to recruit a Service Designer to join them on a 6-month contract. Our client is undertaking a strategic programme to implement an Enterprise Service Management platform. This is a critical enabler for several institution-wide strategic initiatives. Key to the success of this is re-design of current - and design of new - services, journeys, and supporting workflows and processes.

Key responsibilities

  • Service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams
  • All key ITSM practices, and experience of enterprise service management practice
  • Service data models, and application within both IT and business services.
  • CMDB and auto-discovery
  • Various service management platform technologies, and how service management platforms enable service experience and realisation of efficiencies
  • Service transformation including required cultural and working practice changes
  • Business strategy and requirements formulation and designing services to support these
  • User journeys and value streams
  • Alignment with technical and enterprise architecture
  • Stakeholder skills and ability to facilitate workshops and design activities - ability to manage conflicting priorities, keeping stakeholders aligned to strategic goals.
  • Defining principles and design standards for services, ensuring re-use and repeatability through use of patterns and playbooks or similar
  • Pragmatism and ability to build step-by-step approach to change and maturity
  • Design and build of services to ensure alignment to user and business outcomes
  • Service measurement, reporting, CSFs, SLAs, KPIs - and extending this into supporting programme benefits measurement
  • Risk and Compliance, both in terms of programme delivery and building into service design
  • Operating Model and TOM
  • Agile & services and how Product and Service Management work together
  • DevOps /Change Enablement Qualifications
  • ITIL4, Agile (must have) and other related qualifications such as DevOps, Six Sigma, LEAN, etc

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.

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