Service Designer

2 weeks ago


London, United Kingdom La Fosse Associates Full time

Location:
London
- Sector:
Change and Transformation
- Job type:
Contract
- Job functions:
Project Coordinator
- Salary:
Negotiable
- Contact:
Lauren Turley
- Job ref:
LFA 89990_1679658292
- Published:
22 minutes ago
- Expiry date:
2023-05-05

Our client is transforming how it designs and delivers digital services, building capacity across the organisation for better service delivery.

To support this important mission, they are looking for a Service Designer to set the direction for design across complex transformation programmes.

You will lead multidisciplinary teams in designing the end-to-end journey of digital services to help users complete their goal and allow the client to deliver a policy intent.

You will be a specialist in leading design across multiple agile digital delivery teams, working closely with senior stakeholders across the programme to ensure the effective delivery of services.

You will also help lead our design community, sharing your skills, knowledge and experience with others across the business and the wider health and social care sectors.

**Responsibilities**
- Accountable for service design across complex, high-impact products and services
- Capture the entire perspective of a service, setting the vision and turning interactions into simple user journeys
- Lead service design in a complex regulated environment, able to understand user needs and track interactions across channels, identify dependencies across services and coordinate design activity across multiple teams
- Lead teams in communicating product iterations using recognised agile approaches
- Welcome constructive criticism of your work and constructively review the work of others
- Build collaborative relationships and work effectively within an agile environment with colleagues

**Essential criteria**
- Deep understanding of service design methods and practice, with proven experience using data and user feedback to improve services
- Significant track record of successfully designing digital products and services at scale
- Experience in matrix-managing multiple multidisciplinary design teams in the delivery of digital product and services
- Significant experience of rapid prototyping as part of developing products and services, or transforming existing services
- An expert design practitioner with a deep understanding of disciplines such as user research, user experience, content design, and interaction design
- Experience of solving complex or undefined problems, leading teams to conceptualise, design, prototype, and deliver services
- Core design skills of sketching, journey mapping and prototyping including through rapid prototyping tools
- Excellent stakeholder management skills and the ability to form and maintain strong collaborative relationships
- Experience of building and leading communities of practice
- Strong skills in communicating design decisions; convincing people that user-centred approaches are the right way to design products and services
- Understanding of the Government Digital Service (GDS) Service Standards and design principles


  • Service Designer

    4 minutes ago


    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract: Permanent Working hours: 35 hours...

  • Senior Service Designer

    Found in: Talent UK 2 C2 - 3 weeks ago


    London, United Kingdom UK Civil Service Full time

    Job summaryOfgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system � a goal that everyone wants to achieveWe are seeking a Senior...

  • Designer

    6 days ago


    London, United Kingdom Service Care Full time

    **The Role** Key purpose of the role is to promote the work of a local authority by creating original, high quality, creative concepts in response to briefs, that conform to the brand guidelines. The role also requires you to generate high quality concepts for targeted campaigns that work across social media only as well as digital and print, that focus on...


  • London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...

  • Service Designer

    3 days ago


    London, United Kingdom Experis LTD Full time

    **Role Title: Service Designer** **Location: London, UK (remote till Covid-19)** **Duration: 6 Months** **Rate: £640 per day via umbrella company** **Brief overview of the business areas** Cyber Education and Awareness is a key enabler in the roll out of the Bank's DevSecOps strategy, in particular supporting developers to be 'secure by design'. We...

  • Service Designer

    4 days ago


    London, United Kingdom BP Full time

    **Job Title**: Service Designer **Job Location**: Douglas House (Hybrid) **Industry**: Oil and Energy, Tech **Contract Length**: Project Dependant **Role Overview**: We are looking for a Service Designer to join our fast-growing human experience design (hxd) team, to take ownership over a project working closely with the design disciplines and their...

  • Service Designer

    3 days ago


    London, United Kingdom eFinancialCareers Full time

    **Service Designer** A full service digital consultancy working in the public and private sectors are looking for experienced and motivated to **Service Designers.**These opportunities are at all levels and as a result the client can offer both excellent professional and financial incentives for anyone to join them. **About the Role** As a**Service...

  • Service Designer

    1 day ago


    London, United Kingdom Morgan Hunt Full time

    **In brief**: We are looking for a Service Designer to work closely with our Service & Experience Director and Head of Design Research, researching and designing innovation projects for our clients in the UK and internationally. You will be in a great position to learn and grow your skills, while working on socially relevant, impactful projects. ***: **Why...

  • Service Designer

    2 weeks ago


    London, United Kingdom aspexx. Full time

    Job Description Job Description: Title: Service Designer Location: London, United Kingdom Salary: 35-45k (Pounds per annum) About the Company: Our client is a leading firm specializing in strategic thinking and innovative design solutions. They work with a diverse range of clients to transform their services and enhance user experiences. Their...

  • Service Designer

    2 weeks ago


    London, United Kingdom Adecco Full time

    Service Designer required for our public sector client to work fully remote £450 daily Umbrella - INSIDE IR35 2 months - End Date 30/06/24 - Possible extension 37.5 hours per week - 5 days Fully remote Our Care Connected (Part of the Sussex Health and Care Partnership Digital Programme) gives health and care professionals and local people in Sussex...

  • Service Designer

    6 days ago


    London, United Kingdom Adecco Full time

    Service Designer required for our public sector client to work fully remote £450 daily Umbrella - INSIDE IR352 months - End Date 30/06/24 - Possible extension 37.5 hours per week - 5 days Fully remote Our Care Connected (Part of the Sussex Health and Care Partnership Digital Programme) gives health and care professionals and local people in Sussex shared...

  • Service Designer

    Found in: Whatjobs ES C2 - 7 days ago


    London, United Kingdom Adecco Full time

    Service Designer required for our public sector client to work fully remote£450 daily Umbrella - INSIDE IR352 months - End Date 30/06/24 - Possible extension37.5 hours per week - 5 daysFully remoteOur Care Connected (Part of the Sussex Health and Care Partnership Digital Programme) gives health and care professionals and local people in Sussex shared online...

  • Service Designer

    1 day ago


    London, United Kingdom Match Digital Full time

    **Service Designer** **London** **£59,000 - £69,000 + benefits** **Flexible working (3 days in the office per week)** **Our client** We’re growing a new Service Design team within a global consumer organisation. Our client is transitioning from a product-centric to a customer-centric business and aims to offer services that are both compelling and...

  • Service Designer

    1 week ago


    London, United Kingdom Southern Housing Full time

    Service Designer **Salary**: £45,000-£50,000 Closing Date: 3rd September 2023 at 23:59. Contract type: Permanent Hours: 35 Hours per week Location Croydon, Farringdon, or Sittingbourne (hybrid) The role The Integration and Transformation team are responsible for delivering the Integration Programme as well as creating and delivering the vision for...

  • Service Designer

    3 weeks ago


    London, United Kingdom Plutus Full time

    BPP Education is entering a new phase of its growth and evolution, attracting thousands more students each year and expanding into new verticals and new markets globally. The BPP Product& Technology (P&T) organisation is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help BPP Education scale and...

  • Service Designer

    2 days ago


    London, United Kingdom Ashurst LLP Full time

    **Service Designer** **Ashurst's Digital Experience Team, [London/ Glasgow]** **About Ashurst** Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm....

  • Service Designer

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Imperial College London Full time

    Are you passionate about designing experiences and interactions that make health and healthcare better? The Helix Centre is looking to recruit a Service Designer to work on healthcare products and services for our NHS partners, care organisations, and national charities.At Helix, we design products and services that tackle health challenges by putting people...

  • Service Designer

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Ashurst Full time

    Service Designer Ashurst's Digital Experience Team, [London/ Glasgow] About Ashurst Division Ashurst Advance Practice Group Office of the Chief Digital Officer (OCDO) Team Digital Experience Role Service Designer Title Manager - Digital Experience Reporting to Sarah Chambers - Director,...

  • Service Designer

    4 days ago


    London, United Kingdom Vodafone Full time

    **Description**: Location**:London, The Speechmark** Salary**:Competitive + Benefits** Hours**:37.5** **What will you be doing?** You’ll be working across a variety of platforms and products, testing and gaining insights that reveal the motivations and behaviours of users when they interact with us using the latest technologies. As a Service Designer you...


  • London, United Kingdom Lucid Support Services Ltd Full time

    SC Cleared Service Designer – London/Glasgow – 12 months Digital Services, Data Gathering, Workshops, Analysis, Agile / Lean, JIRA, Confluence, GDS An opportunity has arisen working within Central Government for an SC Cleared Service Designer on an initial 12 month contract starting asap. The Service Designer will engage with cross-functional...