Service Designer

3 weeks ago


London, United Kingdom Vodafone Full time

**Description**:
Location**:London, The Speechmark**
Salary**:Competitive + Benefits**
Hours**:37.5**

**What will you be doing?**
You’ll be working across a variety of platforms and products, testing and gaining insights that reveal the motivations and behaviours of users when they interact with us using the latest technologies.

As a Service Designer you will lead a project to map complex service environments and requirements, collaborate closely with product teams, research and design multi-touchpoint end-to-end cross-channel experiences and solutions together with customer experience stakeholders and analysts.

You will plan, design and prepare a range of user research activities to support the design and continuous enhancement of service and customer journey maps. You will collaborate in developing and executing user research studies with a range of qualitative and quantitative methods, including user testing, contextual enquiry, and other methods, to support data-driven service design projects.

**Who are we looking for?**
- Experience in designing and mapping end-to-end services, including from the basic concept through to final delivery.
- Experience creating high-quality artefacts such as experience maps and service blueprints.
- Ability in leading design, mapping and co-creation workshops with stakeholders and users.
- Excellent collaboration and stakeholder management skills
- Strong communication, critical thinking and creative problem-solving skills
- Experience in analysing and interpreting user requirements and data to be applied in highly complex business areas.

**What’s in it for you?**
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

**Together we can**

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.



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