Senior Service Designer

2 weeks ago


London, United Kingdom Designit Full time

**Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills?**

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We're looking for a like-minded Senior Service Designer with the experience, passion, and skills to help us rid the world of crappy design - one project at a time.

**Would you like to?**
- Scope, plan, and work on exciting service design projects
- Define future customer journeys across channels and touchpoints for some of the world's leading international brands
- Create real business transformation for our clients and redefine their offerings
- Map user journeys and help companies define their processes to enable new service experiences
- Present to clients and develop and facilitate workshops and co-creation sessions
- Conduct qualitative research using design research techniques
- Analyse and synthesize field data to identify main insights

***We would like you to be?**
- Straight out of a relevant design degree, but with a portfolio that showcases some of your best design projects.
- Great at synthesizing primary research, analyzing outputs from user insights, and developing actionable insights
- A strong facilitator, presenter, and communicator
- Have visual skills to communicate information in a way that creates common understanding and engagement
- Eager to work in a strategic design firm with the goal of making a difference
- A problem solver, with ideas that challenge the ordinary, together with the drive-and the guts - to bring them to life
- Someone with a 'here to help' attitude, who absolutely, fundamentally believes that we're better together
- Fluent in English - Other languages are a bonus



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