Senior Service Designer

2 weeks ago

London, United Kingdom Department of Health and Social Care Full time

**Details**:
**Reference number**:

- 349770**Salary**:

- £53,116- Leeds: £53,116 London: £57,114- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent
- Loan
- Secondment**Length of employment**:

- This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment).**Business area**:

- DHSC - Group Operations - Digital Policy Unit**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Leeds, LondonAbout the job

**Job summary**:
In DHSC, we are proud of our purpose - to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you’d like to work in, we’d love to hear from you.

The 45-strong DHSC Digital Transformation team works with the health and care system to realise the benefits of digital, data and technology, to deliver better end to end services for their users and for the professionals who provide them. Our role is more strategic - we don’t own specific live products or services but instead partner with policy and commissioning teams to deliver user centred, design-led change, and to act as a bridge between policy and digital delivery teams.

We support the Department and its arms' length bodies in a range of different ways - from providing rapid consultancy advice and digital training, to running full discoveries and alphas ourselves, and embedding team members in wider beta or live delivery teams. We champion standards, user-centred design and accessibility in everything that we do.

**Job description**:
A senior service designer is an experienced designer who works with mínimal support and can influence and mentor others.

At this role level, you will:

- work with service managers and programme directors to develop design concepts
- potentially have responsibility for complex services
- help set direction and embed good practice within teams
- make important decisions based on research and understand how this research impacts others

**Person specification**:
Here at the Department for Health and Social Care senior service designers will:

- Work with policy teams to understand users’ experiences and needs, and design services used by patients and front-line staff in health and social care.
- Work mainly on the discovery and alpha (prototyping) phases of a project. Our team does not run and maintain live services.
- Peer review work by other health and social care organisations designing and delivering digital services.
- Provide ad-hoc advice to teams on service design.
- Advocate for a user-centred and whole service mindset across the organisation.
- Work in an agile way with various disciplines, including user researchers, product managers and technical architects.
- Support a service design community across the health and care system to share knowledge and increase the standard of digital delivery;
- Provide guidance, mentoring and training in service design across the team and arms-length body network.
- Run and lead design workshops, feedback sessions, training and reflective sessions with stakeholders and local organisations.

**Key skills and experience required for the role**
- Selecting the right tools and methods to research and design an end-to-end service.
- Designing complex end-to-end services, whilst also considering the wider context and impacts of the service.
- Supporting difficult discussions within a team or with diverse senior stakeholders
- Working collaboratively in a group and actively networking with others
- Leading others to make good design decisions
- Sharing best practice and coaching others
- Using a variety of prototyping methods
- Degree level qualification or equivalent work experience or training in design (such as service design, human-computer interaction or product design)
- Experience creating prototypes
- Experience in the health and care sector

Your normal place of work will be your contractual primary workplace, usually either London or Leeds. Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration and enhancing team working, learning, and support.

Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Makin

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