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Customer Service Representative
1 month ago
Customer Service Executive
£24K
Yiewsley
37.5 hours per week, Mon – Fri
Responsibilities:
• Answering telephone calls promptly and professionally.
• Logging all new incoming calls onto in-house system.
• Liaising with Technicians, Purchasing, Account Managers, Schedulers and Directors to ensure calls are actioned as required and Customers are updated accordingly.
• Preparing and sending Quotations to clients for parts and labour.
• Supporting other team members to co-ordinate External sub-contractor processes and relationships
Skills
• Previous telephone-based Customer Service experience
• Have a good, clear telephone manner
• I.T. Hardware knowledge preferable
• Demonstrate Intermediate MS Office skills.