Communication & Content Manager

3 weeks ago

London, United Kingdom Gentrack Full time

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The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities for the sustainable era.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

  • Respect for the planet
  • Respect for our customers and
  • Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers, outside of work we are musicians, travel fanatics, artists, sailors, family folk, environmentalists, and sport lovers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a people centric business.

The Opportunity

The role reports to the Head of Brand & Global Programs and is responsible for managing global communications projects working with stakeholders in Marketing, Finance, People Experience (PX/HR) and the Senior Leadership Team to scope and fulfil their communication needs in line with agreed departmental communication strategies. The role will also be responsible for independently creating communication plans and messages with the help of stakeholders and owning execution plans.

  • Contribute to Gentrack's communications strategy by developing and implementing the global communications timetable ensuring all communications are aligned to relevant channels
  • Develop innovative and effective ways of communicating with our diverse, hybrid, multi-location workforce ensuring communications channels across the company are consistent in terms of style, tone of voice and brand
  • Use evidence and insight to drive improvements to our internal communication channels
  • Establish and monitor appropriate metrics to measure outputs and outcomes against the required business objectives
  • Creating content for the organisation to release - such as writing blogs, social media posts, newsletter content, looking at industry trends to draft stories and communicate such as part of a wider comms plan
  • Overseeing and implementing daily communications activity including company-wide emails, newsletters etc
  • With the support from the Head of Brand & Global Programs, work in conjunction with stakeholders to deliver the C-led communication plan. Deliverables to include, but not limited to, CEO Town Halls, presentations at internal events, videos, emails and other innovative communication methods
  • Liaising with People Experience on global internal communications, writing communications following short briefing sessions
  • Working closely and liaising with regional marketing to ensure internal comms align and meet company objectives
  • Providing tactical support for ad hoc global programs, including our annual company conference when needed

Who you are:

  • This role would suit a second/third job communications professional with 3-5 years' experience, looking for a challenging role to further broaden their experience in a fast-paced, growing, multi-location organisation
  • Excellent verbal, writing, editing and proof-reading skills with an ability to story-tell and a proven track record in delivering to a multi-location global business
  • Prior experience of managing communication channels, including intranet, email, weekly newsletters and 'townhall' style briefings and the ability to use and learn various software packages if needed
  • Understanding of communications practices and trends and how they influence audiences - i.e., employees, customers, prospects etc.

Other helpful skills:

  • Understanding of the energy industry, including key companies.
  • Experience working in tech or for a software vendor.
  • Experience in driving international growth through marketing initiatives.
  • Experience working in a start-up environment or smaller company with a big vision.
  • A generalist by nature - happy to get stuck in across the marketing mix.

This role is in the detail, end-to-end and hands on. You'll need to be a self-starter with knowledge, ideas and the ability to inspire others. At this stage, alongside the growth of the company you will need be engaged with the specifics of your function, providing strategic solutions as well as handling coordination as our business grows. If working in a team across strategy and delivery to drive high impact and growth is your happy place - you will fit right in to our family.

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