Operational Customer Service Administrator
4 weeks ago
Discover dnata Catering: Elevating In-Flight Dining
dnata Catering is a premier provider of in-flight catering and retail services, renowned for delivering exceptional culinary experiences to airlines across the globe. As part of the dnata Group, a leading global air services provider, dnata Catering operates at 18 airports in the UK, serving 38 airlines with a dedicated team of over 3,000 professionals.
Why Choose dnata Catering?
- Culinary Excellence : With a passion for innovation and quality, dnata Catering creates mouth-watering meals that cater to diverse palates, enhancing the passenger experience. Their chefs use the freshest ingredients to craft dishes that are both delicious and nutritious.
- Customer Focus : dnata Catering places customer satisfaction at the forefront, ensuring that each meal is a memorable part of the journey. They work closely with airlines to customize menus that reflect the tastes and preferences of their passengers.
- Sustainability : Committed to environmental responsibility, dnata Catering integrates sustainable practices throughout their operations. This includes reducing food waste, sourcing eco-friendly packaging, and implementing energy-efficient processes.
- Innovation and Technology : Leveraging cutting-edge technology, dnata Catering continually enhances its service offerings. From state-of-the-art kitchens to advanced logistics, they ensure efficient and high-quality service delivery.
- Global Reach, Local Expertise : With operations in 35 countries, dnata Catering combines global best practices with local insights to provide tailored culinary solutions that meet the highest international standards.
Experience the dnata Difference
Joining dnata Catering means being part of a dynamic and innovative team that is shaping the future of in-flight dining. Our executive chefs inspire the next generation of leaders in our business, whilst ensuring we deliver product across every class that exceeds our customers’ expectations.
Role Summary
The purpose of an Operational Customer Service Administrator is to provide excellent customer service administrative to clients and customers. This includes receiving and responding to customer inquiries, supporting resolving customer complaints, providing accurate information about products and services, and maintaining customer records. The Customer Service Administrator must also be able to effectively communicate with internal and external customers, as well as possess strong problem-solving and organizational skills. The ultimate goal is to ensure customer satisfaction and loyalty, while driving customer loyalty and retention.
Responsibilities
- Provide & co-ordinate in an efficient and effective manner all day to day administrative affairs within the department.
- Support email communications to customers and to internal departments
- Communicate accurate and correct information within the department as well as to other departments.
- Co-ordinate and support internal and external meetings by assisting with preparation of meeting materials, client presentations and menu tasting as well as taking minutes.
- Implement & Maintain filing systems within the department with emphasis on confidential information relating to both, internal and external clients.
- Providing support to CSM team, recording and communicating service related issues as required.
- Manage the input and accuracy of data into the Customer Performance System.
- Assist the review of delivery notes, invoices and revenue assurance, highlighting concerns to the relevant CSM and department.
- Recording of data from chefs tables and customer menu sampling.
- Producing reports as required.
- Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues.
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude.
Selection Criteria/Person Specification
Each of the criteria listed below, and your commitment to our values, will be measured through the application form or your CV.
Essential Criteria
- Excellent IT skills including Microsoft office and various databases
- Strong Organisational skills
- Good interpersonal skills
- Fluent in English language, both written and oral with eexcellent communication skills and interpersonal skills
- Attention to detail
- Good timekeeping and ability to work to deadlines
Desirable Criteria
- Customer service experience
- Inflight catering experience is an advantage
Our Values
dnata Catering UK is committed to a set of core values that guide its operations and services. These values emphasise customer satisfaction , integrity , innovation , and sustainability . They strive to provide exceptional culinary services while maintaining high ethical standards and fostering a culture of continuous improvement and environmental responsibility.
dnata Catering UK Values:
- Customer Satisfaction : dnata Catering UK prioritises delivering top-notch services that meet and exceed customer expectations, ensuring a memorable experience for all passengers.
- Integrity : Upholding honesty and transparency in all business dealings, dnata Catering UK fosters trust and reliability with customers, partners, and employees.
- Innovation : Emphasising the importance of creativity and forward-thinking, dnata Catering UK continually seeks innovative solutions to enhance their service offerings and operational efficiency.
- Sustainability : Committed to environmental stewardship, dnata Catering UK integrates sustainable practices into their operations to minimise their ecological footprint and promote a greener future.
These values are integral to their mission of providing high-quality, innovative, and sustainable catering and retail services to airlines across the UK
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