IT Help Desk/1st Line Support or Graduate

2 weeks ago


Haywards Heath West Sussex, United Kingdom University of Plymouth Full time

We are a dynamic UK University based in the Southwest with multiple campuses across the West Country and a few international offices. In joining the team, you will gain exposure on how the University operates, end to end, and be given significant responsibilities. Our two-year Graduate Programme offers you real responsibilities from day one with rotations and project work. You will develop the soft and technical skills required to become a future leader, while getting exposure to business-critical projects and access to deep expertise.
This is an excellent opportunity to gain best practice experience covering all aspects of ICT whilst also incorporating people management, technical expertise, process, and project management. These roles will encompass experience across multiple ICT technologies.
Previous graduates in ICT have progressed into global roles with mega-vendors both within and outside the ICT function.
As an ICT Graduate, you will have the opportunity to work in a variety of roles which may include:
Experiencing all aspects of ICT across 1st, 2nd & and 3rd line support.
Gaining exposure to Information Security and the fundamental role it plays in protecting University data and users.
Working with software vendors and other service providers to resolve issues in a timely manner.
Supporting the implementation and execution of the various University strategies, including the Digital Strategic Plan.
Supporting projects through the entire project lifecycle.
Supporting the implementation of new and advanced technologies to help drive efficiency and effectiveness.
In your final year of your degree/masters or have graduated in the last two years.
A 2:1 graduate in Information Technology or Computing Degree, Business Information Systems, or a related discipline.
Passionate about Information Technology with a creative flair to design and implement innovative solutions.
You’ll work across several functions, which could include Service Desk, Desktop Support, Endpoint Management, Infrastructure, Platforms and middleware and Professional & Academic services, while enjoying professionally recognised and certified training.
These roles require an Enhanced Disclosure and Barring Service Check plus a Children’s Barred List and Adults Barred List check.
These are full-time, permanent positions, working 37 hours a week.


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