IT 1st line and 2nd line support technician

3 weeks ago

Brighton East Sussex, United Kingdom Better Days Recruitment Full time

A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area.
My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career.
The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team.
You will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses.
There is plenty of opportunity with this company to progress your career witihin IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based.
A driving license is preferred but not essential.
Solid experience of 1st and 2nd Line IT Technical Support
* Outstanding communication and customer service skills
* Enjoys working as part of a close team and building relationships with external customers
* Full experience of the MS Suite - MS Office 365, Windows 10/11/Active Directory
* Experience of working with network technologies (Firewalls, Switches and Routers, WiFi)
* Experience of working with a Service Desk Ticketing system
* Experience in Cloud Solutions (MS Office 365, Azure)
*

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