1st Line Support
4 weeks ago
A quick look at the role
The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times.
.
Your core responsibilities
Handle customer incident or request tickets in a professional manner
Answer calls and respond to emails from users regarding new and current tickets
Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket
Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution
Log tickets with the relevant third parties
Comply with current Service Desk standards, policies, and procedures
Establishes and develop relationship with other IT teams through frequent and constructive communication
Identify/implement process improvements
Update Knowledge Base articles as an when required
Assist with the training of new Service Desk staff
.
Our essential requirements
Previous Service Desk experience
Proficient user of all Microsoft packages
Ability to manage own workload effectively and efficiently while keeping to strict deadlines
.
Biffa - we're changing the way people think about waste
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
#J-18808-Ljbffr
-
1st/2nd/3rd Line Support Opportunities
2 months ago
Buckinghamshire, United Kingdom GCS Recruitment Specialists Ltd Full time**1**st**/2**nd**/3**rd** Line Support Opportunities** My client based in Buckinghamshire are currently building a team of Engineers from 1st Line to 3rd Line IT Support to join their organisation on a permanent basis. This is an opportunity to work for a well-respected Managed Service Provider. The role will include working with a highly experienced team...
-
1st Line Support
2 months ago
Bodymoor Heath, United Kingdom Digital Waffle Full timeJob Title: First Line Support SpecialistLocation: Bodymoor HeathJob Type: Full-time, On-site (including weekends)This is a fantastic opportunity for a budding First Line Support Analyst to join a fast-paced, exciting company that is looking to expand their support team! Key Responsibilities: Provide first-line support for end-users, troubleshooting hardware...
-
1st Line Support
5 days ago
Bodymoor Heath, United Kingdom Digital Waffle Full timeJob Title: First Line Support SpecialistLocation: Bodymoor HeathJob Type: Full-time, On-site (including weekends)This is a fantastic opportunity for a budding First Line Support Analyst to join a fast-paced, exciting company that is looking to expand their support team! Key Responsibilities: Provide first-line support for end-users, troubleshooting hardware...
-
IT Help Desk/1st Line Support or Graduate
3 weeks ago
Haywards Heath, West Sussex, United Kingdom University of Plymouth Full timeWe are a dynamic UK University based in the Southwest with multiple campuses across the West Country and a few international offices. In joining the team, you will gain exposure on how the University operates, end to end, and be given significant responsibilities. Our two-year Graduate Programme offers you real responsibilities from day one with rotations...
-
1st Line Support
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Full timeA quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be...
-
1st Line Support
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Biffa Full timeA quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be...
-
2nd Line Support IT Engineer
2 months ago
Milton Keynes, Buckinghamshire, United Kingdom ⁓慓 Full timeS-SA Digital give you total reliability to help scale your career in the cloud. IT Permanent IT We have a fantastic opportunity for a 1st/2nd line Support Engineer to join a leading IT Support company (MSP) in Milton Keynes to provide technical support to their Nationwide Customer base. The ideal candidate will have a passion for Microsoft...
-
Milton Keynes, Buckinghamshire, United Kingdom Cloud Decisions Full time €33,0002 nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to organise with the successful deployment of the...
-
2nd Line Support Analyst
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Cloud Decisions Full time €33,0002 nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to organise with the successful deployment of the...
-
Shipping Administrator
2 weeks ago
Flackwell Heath, Buckinghamshire, United Kingdom Hays Business Support Full timeYour new company A well established organisation in High Wycombe areseeking a Shipping Administrator to join them on a full-time permanent basis. Your new role As the Shipping Administrator, you will be responsiblefor: The import instruction process to carriers Ensuring courier shipments are sent out & delivered on time to our customers & global...
-
2nd Line Support
3 days ago
Buckinghamshire, United Kingdom Proactive IT Full time9542JS £180 - 200 per day + Inside 2nd Line Support Engineer - INSIDE IR35 One of our biggest clients is looking for an experienced 2nd Line Support Engineer. This role is iniaially 3 months with views to extend further. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
-
HR Advisor
1 week ago
Buckinghamshire, United Kingdom 1st Choice Recruitment Full timeOur client is expanding their HR team and is currently recruiting for a HR Advisor based in the Milton Keynes office, working within a fun and energetic team. Position: HR Advisor Hours: Monday to Friday - Part time or Full-time hours **Salary**: Up to £35,000 pro rata Duration: Permanent The job will involve... - You will provide proactive and...
-
IT Support Analyst
2 months ago
Heath Hayes, United Kingdom Kingscroft Professional Resources Full timeAre you looking for a new role as an IT Support Analyst? Have you got experience of working in 1st line support or on an IT Helpdesk? Do you want to become part of a growing business that has IT at the heart of their operation? Main duties will include: - Work as part of the IT Support team on a shift basis to provide coverage across shifts including...
-
IT 2nd Line Support Engineer
2 months ago
Milton Keynes, Buckinghamshire, United Kingdom ⁓慓 Full timeS-SA Digital give you total reliability to help scale your career in the cloud. IT Permanent IT Milton Keynes Job Description We have a fantastic opportunity for a 1st/2nd line Support Engineer to join a leading IT Support company (MSP) in Milton Keynes to provide technical support to their Nationwide Customer base. The ideal candidate will have a...
-
2nd Line Support Engineer
4 days ago
Buckinghamshire, United Kingdom Proactive Appointments Full time2nd Line Support Engineer - INSIDE IR35 Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
-
Festival Temporary Bar Staff
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom 1st Choice Staff Recruitment Full timeCalling all event enthusiasts! 1st Choice Staff Recruitment is excited to be supporting The Reggae Land Festival for the third Summer as it goes from strength to strength. We are on the lookout for dynamic and passionate bar staff to join our team. The Reggae Land Festival will host 30,000 people with more than 100 artists, and four stages of music, over...
-
Bar Team Member
5 days ago
Milton Keynes, Buckinghamshire, United Kingdom 1st Choice Staff Recruitment Full timeCalling all event enthusiasts! 1st Choice Staff Recruitment is excited to be supporting The Reggae Land Festival for the third Summer as it goes from strength to strength. We are on the lookout for dynamic and passionate bar staff to join our team. The Reggae Land Festival will host 30,000 people with more than 100 artists, and four stages of music, over...
-
Festival Temporary Bar Staff
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom 1st Choice Staff Recruitment Full timeCalling all event enthusiasts! 1st Choice Staff Recruitment is excited to be supporting The Reggae Land Festival for the third Summer as it goes from strength to strength. We are on the lookout for dynamic and passionate bar staff to join our team. The Reggae Land Festival will host 30,000 people with more than 100 artists, and four stages of music, over...
-
Reggae Land Bar Staff
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom 1st Choice Staff Recruitment Full timeCalling all event enthusiasts! 1st Choice Staff Recruitment is excited to be supporting The Reggae Land Festival for the third Summer as it goes from strength to strength. We are on the lookout for dynamic and passionate bar staff to join our team. The Reggae Land Festival will host 30,000 people with more than 100 artists, and four stages of music, over...
-
Reggae Land Bar Staff
5 days ago
Milton Keynes, Buckinghamshire, United Kingdom 1st Choice Staff Recruitment Full timeCalling all event enthusiasts! 1st Choice Staff Recruitment is excited to be supporting The Reggae Land Festival for the third Summer as it goes from strength to strength. We are on the lookout for dynamic and passionate bar staff to join our team. The Reggae Land Festival will host 30,000 people with more than 100 artists, and four stages of music, over...