Account Executive/Account Director

2 weeks ago

United Kingdom Air Business Limited Full time

We have a new position for a talented 'Customer Account Executive' to join our account management team in Hatfield. Reporting to the Account Manager, this role will see you be responsible for providing a great customer experience for a number of allocated accounts, ensuring the client’s instructions are always followed accurately, and to provide support to the Account Managers in managing, building and maintaining client relationships.
Principles responsibilities:

Understand and follow the customer requirements to raise job instructions for other departments to ensure timely and accurate despatch
Ensure excellent day-to-day communications with clients, team members, suppliers, internal departments and our operations team to ensure jobs are processed correctly and efficiently to agreed service levels through the business, to despatch
Provide expert advice to clients, becoming trusted advisors on all things distribution.
Managing and prioritising incoming emails from a shared inbox and escalating where appropriate
Managing administrative tasks such as raising charge notes, arranging collections and recording delivery complaints
Working across different in-house systems for warehouse management, shipping, and job workflow
Key Skills/Qualification/Experience:

Customer or Client service experience
Working in a deadline-led environment
Reading and assimilating written instructions accurately
Good Secondary/High School education including core skills of Grade C/equivalent in Maths and English at GCSE level as a minimum. · MS Office (Excel/Word/Outlook) intermediate level
The successful person

Demonstrate a positive and can-do attitude, adapting to change with a flexible mindset even in the face of challenging situations
Be proactive in identifying and solving problems, even if it requires going above and beyond normal job duties
Collaborate with colleagues to find innovative solutions to business challenges
Be responsive and timely in addressing customer, colleague and supplier requests
Air Business offers fantastic in-house training, workshops and scope to grow your career within our business. We look forward to receiving your application

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