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Customer Service Coordinator

3 months ago

Lancaster Lancashire, United Kingdom Sanderson Design Group plc. Full time

Customer Services Coordinator

We have an exciting opportunity for a Customer Services Coordinator to join our renowned printing site, Standfast & Barracks, based in Lancaster. As Customer Services Coordinator, you will be responsible for providing a comprehensive and excellent level of customer service to all customers and all internal departments.

We’re passionate about every aspect of fabric production; from conception and design, right through to manufacturing, taking pride in our ethos which combines the traditional with the innovative. Our heritage is quintessentially British, and we are proud to produce some of the finest quality prints for many design-led home furnishing and apparel brands.

Responsibilities

  • Have a comprehensive understanding of production & design processes within the business
  • Provide full administrative, sales & customer service support to a broad range of customers, apparel & furnishings
  • Ensure all invoicing & export documentation is completed accurately & on time
  • Maintain effective communication with all customer accounts
  • Liaise with the Sales team on sales orders
  • Process & monitor customer orders, liaising with the Planning Manager, to ensure proactive communication with customers on quality & delivery dates
  • Ensure adherence to processes within Quality Manual & Customer Complaints Procedure
  • All sales orders to be recorded on data entry, all orders to be priced correctly, order details to be accurately entered onto the computer system
  • Generate, check & distribute all order confirmations to customers
  • Generate production updates for customers, update relevant spreadsheets with information
  • Maintain accuracy of information on the company system
  • Complete daily invoicing and required paperwork for customer complaint debits
  • Produce & action weekly reports for any stockholding accounts & call offs
  • Generate & maintain pricing spreadsheets
  • Assist the Customer Services Supervisor in raising the standard of service within the department
  • Comply with all Health & Safety rules & regulations within the business & have a proactive approach to health & safety

Skills & Experience

  • Good general education including Maths & English (grade C GCSE or equivalent minimum)
  • Customer Service qualification (i.e. NVQ 2/3)
  • PC literate
  • Excellent written & verbal communication skills
  • Attention to detail
  • Previous customer service experience

You can apply via LinkedIn or send your CV to jobs@sandersondesigngroup.com

About us

Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products.

In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavours. It sketches the outline of our future. A collective of quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks.

Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V.

We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group.