Service Coordinator Service Coordinator

2 weeks ago

Dundee, United Kingdom Rockstar Full time

At Rockstar Games, we create world-class entertainment experiences.
A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. Rockstar Dundee is on the lookout for a talented Workplace Services Manager. You will work alongside the current Workplace Manager providing management of the day-to-day operation of the building and its facilities services. This is a full-time permanent position based out of Rockstar’s unique game development studio in the heart of Dundee.
The Rockstar Workplace Services Team (WPS) is responsible for ensuring the workplace, building, facilities, and services work harmoniously together to support the core business.
We create a creative, supportive, and safe working environment for the staff at Rockstar.
We manage and develop both hard and soft facilities services, including building maintenance, security, cleaning, catering, and space utilisation and strategy.
We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.
Overall responsibility for the building and facilities services at Rockstar Dundee. Working alongside other Workplace Managers, manage others in the Workplace Services team, ensuring they carry out their roles professionally and to the required standard whilst coaching and developing where needed.
Build and foster relationships with support functions – Work in unison with administrative functions to ensure the needs of the office are being met and sustained.
Contract management for buildings and facilities services including procurement process, budget management, contract negotiation, day-to-day operational oversite, and performance management.
Management of Workplace Services projects and small works taking them from their identification through to completion ensuring all deadlines are met and communications to key stakeholders remain detailed and consistent.
Always ensure full compliance with all legal and statutory requirements, including Health & Safety, COSHH, sustainability legislation etc.
Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.
Work collaboratively with colleagues in Security and Business Protection to ensure that risks, security measures and issues are being recorded, monitored, and reported.
Work collaboratively with colleagues in Technical Services to ensure compliance, PPM and standards are met and maintained.
By working in collaboration with stakeholders, oversee the management of space and desk utilisation ensuring it is used efficient and effectively and in line with studio requirements.
Assist Workplace Strategy Team in related global projects and initiatives.
5+ years’ experience working within a Facilities or Workplace Operations role, ideally supporting complex buildings, high growth facilities with high population of technical disciplines.
~Experience in overseeing service contracts including their procurement, performance, and management.

A detail oriented, flexible self-starter with strong initiative, excellent organisational and multitasking skills.
Excellent planning and project management skills with the ability to consider things from multiple angles.
Process driven, but outcome focused, and always looking for quality improvement and ensuring they are documented accurately.
Ability to drive Workplace Services initiatives, plans and projects forward and maintain excellent working relationship with other stakeholders and local management.
Experience in an overlapping business support fields, e.g. Creative problem-solving skills.
Ability to coach and develop direct reports to work as a team to ensure service meets appropriate goals.
Proficient with Microsoft Office (Outlook, Word and Excel).
NEBOSH Safety Qualification or equivalent.
Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.
Experience with work order ticketing systems, space management tools and construction project management platforms.
Experience with AutoCAD.
In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.
We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
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