Service Advisor

2 weeks ago

Dundee, United Kingdom Arnold Clark Full time

We are currently recruiting for a new Service Advisor to help us keep our Dundee Renault/Dacia/Hyundai branch running smoothly.

**Hours**

Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays 8am - 12pm.

**About the role**

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

**Day-to-day duties**
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and bodyshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**Essential skills**
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

**Nice to have (but not essential)**
- Experience of upselling products or services is desirable.

If you’re successful, you’ll benefit from excellent working conditions, including extensive training and support (with the prospect of progressing to an IMI training programme), life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and private healthcare.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

  • Customer Service Advisor

    7 days ago

    Dundee, United Kingdom Search Consultancy Full time

    Do you work in a call or contact centre and want to move into an office environment? I am delighted to be recruiting for a customer service advisor role In Dundee for a well respected company. Salary - £22k-£23k DOE Start date - Immediately What you duties will include - Answering and transferring phone calls - Providing an excellent customer service...

  • Customer Service Advisor

    7 days ago

    Dundee, United Kingdom Search Consultancy Full time

    No shift work, Dundee city centre based, 34 holidays a year, top market rates, study leave and ongoing career development - these are just some of the great perks available to Customer Service Advisors working for this business. Monday - Friday, core business hours only, £23,000 - £25,000 per annum. In this role you will: - act on instruction given to you...

  • Customer Service Advisor

    3 days ago

    Dundee, United Kingdom Search Consultancy Full time

    Home based Customer Service Advisor, no shift work, Monday - Friday 37hrs per week, permanent opportunities available after successful temporary period. First 12 weeks: £10.28 per hour, thereafter your pay rate will increase to £11 per hour. Full training will be given, equipment will be provided and internal progression opportunities will be...

  • Hgv Service Administrator

    5 days ago

    Dundee, United Kingdom Accord Resourcing Full time

    A top branded Co, going for more than 50 years, with various depots throughout Scotland. Well established, always looking to improve their services and those of their employees. Due to Expansion this Co is looking for Service Advisor, HGV Administrator, Automotive Service Administrator, to join this successful company. Hours of work (phone number removed)pm...

  • Parts Advisor

    1 week ago

    Dundee, United Kingdom Auto Skills UK Full time

    Parts Advisor - Dundee   We are looking for an experienced Parts Advisor to join our team at our Dundee Depot. You will have a minimum of 2 years commercial parts experience ideally within a franchised dealership.   Salary: £30,000k to £35,000k + Bonus   40 hours per week Monday to Friday, alternate Saturdays 07:30 - 12:00 (overtime rates paid)...

  • Parts Advisor

    Found in: Whatjobs ES C2 - 5 days ago

    Dundee, United Kingdom Auto Skills UK Full time

    Parts Advisor - Dundee   We are looking for an experienced Parts Advisor to join our team at our Dundee Depot. You will have a minimum of 2 years commercial parts experience ideally within a franchised dealership.   Salary: £30,000k to £35,000k + Bonus   40 hours per week Monday to Friday, alternate Saturdays 07:30 - 12:00 (overtime rates paid)   You...

  • Senior HR Advisor

    7 days ago

    Dundee, United Kingdom A.S.A Recruitment Ltd Full time

    Are you an experienced HR Advisor? If you started in this role today you would be... Responsible for managing the HR transactional processes of a shared service team Line manage a small team to coordinate HR processing with payroll to ensure workforce changes are recorded and actioned Manage the provision, analysis and presentation of planned and ad hoc...

  • Customer Service Advisor

    2 weeks ago

    Dundee, United Kingdom Yorkshire Building Society Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...

  • Customer Sales Advisor

    6 days ago

    Dundee, United Kingdom Storage Vault Ltd Full time

    Customer Sales Advisor - Part Time DUNDEE £9.50 per hour + on target monthly bonus **THE OPPORTUNITY** We currently have an exciting part time vacancy for a Customer Sales Advisor to join our team with an immediate start date. The Customer Sales Advisor will work with Management to ensure all customers receive the highest level of service, and in doing...

  • Customer Service Advisor

    1 day ago

    Dundee, United Kingdom Godwin Recruitment Full time

    **A brand-new permanent opportunity within customer service!** **12-month fixed term contract (to be reviewed).** **Part time, 32.5 hours per week,Monday - Friday (10am - 5pm).** **Small, friendly team environment.** **City Centre location, easily accessible using public transport.** A leading supplier of healthcare products is recruiting for a customer...

  • Retail Travel Advisor

    7 hours ago

    Dundee, United Kingdom TUI Group Full time

    Dundee, United Kingdom- - 126639- - Onsite- - Permanent- - Part Time- - 20Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Dundee shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business...

  • Tui Retail Travel Advisor

    1 week ago

    Dundee, United Kingdom TUI Cruises GmbH Full time

    Joining the TUI Retail Team as a Travel Advisor at our Dundee shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. By...

  • MFC Salaried Financial Advisor

    1 week ago

    Dundee, United Kingdom Old Mutual Life Assurance Company (SA) Ltd Full time

    MFC Salaried Financial Advisor page is loaded MFC Salaried Financial Advisor Apply locations Dundee time type Full time posted on Posted Yesterday job requisition id JR-46813 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role provides...

  • Retail Travel Advisor

    1 week ago

    Dundee, United Kingdom TUI Cruises GmbH Full time

    Salary £21,500 (FTE) Joining the TUI Retail Team as a Travel Advisor at our Dundee shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved...

  • Head of Service Delivery

    6 days ago

    Dundee, United Kingdom D.C. Thomson & Co. Ltd. Full time

    brightsolid Closing Date: 09/07/2023 - Dundee/Remote - brightsolid **About Brightsolid** Put simply, we help our customers get the right mix of cloud services they need to power their business. Our managed hybrid cloud services are unique in Scotland; combining private cloud and colocation from our data centres in Aberdeen and Dundee, with public cloud...

  • Client Welcome Advisor

    Found in: Appcast UK C C2 - 2 weeks ago

    Dundee, United Kingdom Thorntons Law LLP Full time

    Client Welcome AdvisorPart Time (Evenings) - DundeeWelcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a...

  • Client Welcome Advisor

    Found in: Appcast UK C2 - 2 weeks ago

    Dundee, United Kingdom Thorntons Law LLP Full time

    Client Welcome AdvisorPart Time (Evenings) - DundeeWelcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a...

  • Client Welcome Advisor

    Found in: Talent UK 2A C2 - 2 weeks ago

    Dundee, United Kingdom Thorntons Law LLP Full time

    Client Welcome AdvisorPart Time (Evenings) - DundeeWelcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a...

  • Client Welcome Advisor

    Found in: Whatjobs ES C2 - 6 days ago

    Dundee, United Kingdom Thorntons Law LLP Full time

    Client Welcome Advisor Part Time (Evenings) - Dundee Welcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a...

  • Client Welcome Advisor

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Dundee, United Kingdom Thorntons Law LLP Full time

    Client Welcome AdvisorPart Time (Evenings) - DundeeWelcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a...