Client Welcome Advisor

4 weeks ago

Dundee, United Kingdom Thorntons Law LLP Full time

Client Welcome Advisor


Part Time (Evenings) - Dundee


Welcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a rewarding career looks like at Thorntons.


What to expect


  • Manage inbound and outbound calls with clients
  • Follow the relevant process for each type of call and work type (e.g. Conveyancing, Personal Injury, Private Client)
  • Capture the information required in the call and record information accurately
  • Manage time-recording process where necessary
  • Prepare the file with relevant information to pass to the appropriate Solicitor or Paralegal
  • Liaise with the client in the initial stages about their case
  • Attend regular training and workshops to help improve systems and processes, ensuring that we deliver the best service to clients at all times


What we’re looking for


  • Professional, empathetic and approachable
  • An excellent telephone manner
  • Previous customer service or sales experience
  • An understanding of the personal injury process would be an advantage but is not essential as full training will be given.
  • Committed to client service
  • Confident dealing with clients over the phone
  • Keen to learn
  • Teamworker
  • Relationship builder
  • Flexibility & Adaptability
  • A caring and compassionate approach
  • An understanding of legal processes will be an advantage but is not essential
  • We will provide full training to ensure that you develop expertise in the relevant legal and systems processes


Hours


Monday – Friday, 4.45pm – 8pm, 16.5 hours


Doing What’s Right


A great working environment is the first thing you’ll notice. One where you’ll be inspired and supported by your colleagues. Where we’ll help you achieve what you want from your career. Where you can have both flexibility and connection with our supportive culture. Where you are valued. Where your voice is heard and you can make a difference through our employee network groups.


As your employer


Our benefits package goes well beyond competitive remuneration and we recognise and reward your hard work - learn more at rewarding you


For your Health and Wellbeing


Our Healthcare Cash Plan covers things like dental, optical, physiotherapy, chiropody, therapy and health screening needs. Our mental health first aiders and access to a 24-hour counselling line provide support for your mental and emotional wellbeing.


Embracing Diversity and Inclusion


We strongly believe in a diverse and inclusive working environment: one that does not tolerate any form of discrimination at any level. We value a truly diverse workforce: we are all equally different. We celebrate our individuality: from gender, sexual orientation, ethnicity, faith to life experience, we know our differences make us stronger, together.


For our Community


We’re proud to be part of the communities we serve across Scotland, that’s why we actively engage with charities that support them. From our annual Charity Wills campaign to regular fundraising and volunteering opportunities, our colleagues give back to communities with skills and advocacy as well as funds.


Application Closing Date: 5 May 2024

  • Client Welcome Advisor

    4 weeks ago

    Dundee, United Kingdom Thorntons Law Full time

    **Client Welcome Advisor** **Full Time - Dundee** Welcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a...

  • Client Welcome Team Lead

    4 weeks ago

    Dundee, United Kingdom Thorntons Law Full time

    **Client Welcome Team Lead** **Full Time - Dundee** Welcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a...

  • Accounts Advisor

    7 days ago

    Dundee, United Kingdom Search Consultancy Full time

    **Accounts Advisor - Various locations across Scotland/Fully Remote** Search are partnered with a fantastic group of local accountancy firms to secure new Accounts Advisors due to company growth. Our client prioritises building strong and trusted relationships with their clients, providing expert advice and accounting. I am looking to speak with...

  • Accounts Advisor

    4 days ago

    Dundee, United Kingdom Search Consultancy Full time

    **Accounts Advisor - Various locations across Scotland/Fully Remote** Search are partnered with a fantastic group of local accountancy firms to secure new Accounts Advisors due to company growth. Our client prioritises building strong and trusted relationships with their clients, providing expert advice and accounting. I am looking to speak with...

  • Employee Relations Advisor

    4 weeks ago

    Dundee, United Kingdom Adecco UK Full time

    **Employee Relations Advisor*** Reporting to the Senior Employee Relations Advisor our Employee Relations Advisor will help to ensure a fair and consistent approach to our client's policies and procedures. This role involves travelling to sites across Scotland promoting a positive ER culture whilst minimising risks. Benefits include; - Competitive...

  • Health and Safety Advisor

    4 days ago

    Dundee, United Kingdom Consortio Recruitment Group Full time

    **Construction Health & Safety Advisor** **Scotland - Site based, Dundee, Glasgow and Edinburgh** **Permanent** Consortio Recruitment have partnered with one of our clients who are a leading Tier 1 Construction company based in the UK and Ireland. They have been established for over 95 years. Our client is Ireland’s top 3 building companies. In 2011,...

  • Customer Service Advisor

    4 days ago

    Dundee, United Kingdom The Recruitment Co Full time

    **Customer Service Advisor based in Dundee, DD2 Offering £10.78 per hour - paid weekly, every Friday Full time, Temporary on-going contract** **?Start Date: ?27th February and 1st March** ? We are currently recruiting for Customer Service Advisors to join our clients existing team based in Dundee, DD2. This is an exciting opportunity to work on behalf of...

  • Customer Resolution Advisor

    4 weeks ago

    Dundee, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...

  • Accounts Advisor

    4 days ago

    Dundee, United Kingdom Spencer Clarke Group Full time

    Spencer Clarke Group are working alongside a very successful Accountancy firm who are growing rapidly and looking to employ talented Accountants to join their team! Our client is seeking someone to join their **Dundee, Forfar, Crieff, Montrose, Brechin** or **Perth** office as an **Accounts Advisor.** Benefits include: - 31 days per annum (increasing after...

  • Customer Service Advisor

    4 weeks ago

    Dundee, United Kingdom Yorkshire Building Society Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...

  • Financial Planner

    2 weeks ago

    Dundee, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently recruiting for an experienced Financial Planner to join the existing team of advisors where you will manage a portfolio of long-standing high net worth clients. The company operate Monday to Friday during standard business hours and ideally, we are looking to offer this on a full-time basis, however part time possibilities can...

  • Financial Planner

    4 weeks ago

    Dundee, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently recruiting for an experienced Financial Planner to join the existing team of advisors where you will manage a portfolio of long-standing high net worth clients.The company operate Monday to Friday during standard business hours and ideally, we are looking to offer this on a full-time basis, however part time possibilities can be...

  • Financial Planner

    4 weeks ago

    Dundee, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently recruiting for an experienced Financial Planner to join the existing team of advisors where you will manage a portfolio of long-standing high net worth clients.The company operate Monday to Friday during standard business hours and ideally, we are looking to offer this on a full-time basis, however part time possibilities can be...

  • Financial Planner

    3 weeks ago

    Dundee, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently recruiting for an experienced Financial Planner to join the existing team of advisors where you will manage a portfolio of long-standing high net worth clients.The company operate Monday to Friday during standard business hours and ideally, we are looking to offer this on a full-time basis, however part time possibilities can be...

  • Financial Planner

    3 weeks ago

    Dundee, United Kingdom SRS Partnership Ltd Full time

    SRS Partnership are currently recruiting for an experienced Financial Planner to join the existing team of advisors where you will manage a portfolio of long-standing high net worth clients.The company operate Monday to Friday during standard business hours and ideally, we are looking to offer this on a full-time basis, however part time possibilities can be...

  • Human Resources

    2 weeks ago

    Dundee, United Kingdom Urban Foresight Full time

    We are looking for an experienced Human Resources Business Partner for a key role in our unique and growing business. You will play a pivotal role in creating, owning and delivering the HR strategy, analysis and processes to build and support high performing teams. This permanent role will be based in our office in Dundee. We are seeking a talented...

  • Human Resources

    2 weeks ago

    Dundee, United Kingdom Urban Foresight Full time

    We are looking for an experienced Human Resources Business Partner for a key role in our unique and growing business. You will play a pivotal role in creating, owning and delivering the HR strategy, analysis and processes to build and support high performing teams. This permanent role will be based in our office in Dundee. We are seeking a talented...

  • Customer Resolutions Advisor

    2 weeks ago

    Dundee, United Kingdom Huntress Full time

    Do you have customer service experience? Are you looking for a new challenge? Can you start work immediately? If so then we would love to hear from you! Working on site at a distribution depot in Dundee, you will become a key member of the customer service team and you will be responsible for: - Conducting investigations into queries and complaints to...

  • Retail Assistant

    7 days ago

    Dundee, United Kingdom Boots Full time

    Job Reference: 192422BR Dundee, Reform St Permanent Full-time **About the opportunity** A vital role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant but ideally you will have worked in a retail or a customer facing...

  • Vehicle Technician

    4 weeks ago

    Dundee, United Kingdom Excel Technical Resourcing Full time

    Contract Vehicle Technician - Outside IR35 Are you a qualified technician looking for a new long term contract? - £22 per hour - Monday-Friday 07:00-16:00 + Overtime available - £24 per hour weekend rate - Long Term Contarct - Weekly pay Using your current skills and experience you have gained throughout your career, we believe you would be a valued...