Hutchison Technologies Service Support

3 weeks ago


Dundee, United Kingdom Hutchison Technologies Full time

**Great technology solutions need great people**
We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team.

Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you.

**Don't see a role that's right for you?**

Are you a remarkable person looking to join an innovative technology company that is really going somewhere? Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate about building great relationships, and who enjoy collaborating in an environment that challenges the status quo.

***:
**The Opportunity**:
As Service Support Representative (Technical) your role will coordinate excellent customer service coordinating the prompt resolution of customer support requests, incidents or tickets. Supporting a Remote and first fix culture. Confident in your technical understanding you will escalate tickets, when appropriate, to the next level of technical support to ensure timely resolution.

With a high level of attention to detail you will log calls, keep customers fully informed, maintain service desk data and customer portals, undertake remote system fault finding and analysis. Manage routine software updates and roll-outs.

A keen learner you will be an active participate in training sessions and share knowledge with your team members via the maintenance and updating of the knowledge base. You will support your own and team learning by identifying the need for creating and implementingtechnical documentation and user guides as required.

**What you’ll need**:
You’ll hold an IT qualification and be knowledgeable on IP telecoms and data networks.

If you have a personal interest in Audio Visual this would be advantageous. Our customers are hugely important to us so we’d love for you to share with us your positive experience within a customer service/helpdesk environment.

This is a fast-paced role and needs a positive, effective and clear communicator, someone with a sense of strong team participation and a real determination to deliver prompt customer support resolution.

You will be comfortable within a fast-paced environment. Analytical and methodical you have a calm and approachable manner that encourages creative team problem solving.

We recognise you may not have full experience across all the areas that we need, and we arehappy to encourage keen, quick learners who have some if not all of the skills we need to apply.

**Nice to have - tell us if you have experience in any of the below**:

- Multiple technology systems
- Digital software systems
- Access control systems
- Fault-finding commercial Audio, Visual & Feature Effect Lighting Systems
- Programming language (e.g. Javascript, C# / VB.net, Etc.)
- Remote support using Teamviewer (or similar)
- PC (Windows) Networking, checking/setting IP addresses, subnet, gateway
- Creation of simple technical schematics for inclusion in Knowledge base.

**What we offer in return**:

- A competitive salary
- Opportunity for development
- Defined Contribution Company Pension Scheme
- 32 days paid holiday

Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading provider of AV and Lighting Solutions to the Health and Leisure Industry. Over the past 20-years we’ve built an impressive customer portfolio and reputation as the market leader within our sector.



  • Dundee, United Kingdom Hutchison Technologies Full time

    **Great technology solutions need great people** We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team. Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you. **Don't see a role...


  • Dundee, United Kingdom Hutchison Technologies Full time

    **Great technology solutions need great people** We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team. Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you. **Don't see a role...


  • Dundee, United Kingdom Hutchison Technologies Full time

    **Great technology solutions need great people** We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team. Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you. **Don't see a role...

  • General Operative

    4 weeks ago


    Dundee, Dundee City, United Kingdom Hutchison Technologies Full time

    Grounds and General Maintenance Operative Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate about building great relationships and who enjoy collaborating in an environment that challenges the status quo. You will be...

  • General Operative

    16 hours ago


    Dundee, Dundee City, United Kingdom Hutchison Technologies Full time

    Grounds and General Maintenance Operative Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate about building great relationships and who enjoy collaborating in an environment that challenges the status quo. You will be...


  • Dundee, United Kingdom Hutchison Technologies Full time

    **Great technology solutions need great people** We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team. Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you. **Don't see a role...


  • Dundee, United Kingdom Hutchison Technologies Full time

    **Great technology solutions need great people** We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team. Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you. **Don't see a role...


  • Dundee, Dundee City, United Kingdom Hutchison Technologies Full time

    Grounds and General Maintenance Operative Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate...


  • Dundee, Dundee City, United Kingdom Hutchison Technologies Full time

    Grounds and General Maintenance Operative Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate...


  • Dundee, United Kingdom Snappy Shopper Full time

    Snappy Shopper have an opportunity to join our growing team as a Customer Service and Technical Support Advisor to provide first class customer service to end customers of the Snappy Shopper platform. This is an entry level role and offers a fantastic opportunity to grow along with one of Scotland’s most exciting technology scale ups. **About us** The...


  • Dundee, United Kingdom Sense Scotland Full time

    **Are you looking for an organisation which will give you the opportunity to expand and grow within the Health and Social Care sector?**: ***If this is your first job role or you are looking to expand your working knowledge and practices, Sense Scotland will provide you with the training and support to allow you to be the best you can be!**: Sense Scotland...


  • Dundee, United Kingdom British Red Cross Full time

    **Service Support Worker** **Dundee** **£10.90 Per hour** **Casual Hours** Do you need a job that can fit around your schedule and existing responsibilities? Are you looking for a rewarding role that could kick start your career in the health and social sector? We are looking for a passionate and enthusiastic person with great people** **skills to join...


  • Dundee, United Kingdom Dundee and Angus ADHD Support Group Full time

    Mission Statement Dundee and Angus ADHD Support Group will provide a designated Family Support Worker who will meet with the families, mainly in their own home, and help address any issues they may be struggling with in relation to ADHD. The support will be adapted to suit the needs of each family and may include one to one work with children when this is...

  • Service Engineer

    3 weeks ago


    Dundee, United Kingdom The Twenty One Recruitment Group Ltd Full time

    Our Client, a large and recognised organisation, are recruiting for multiple mobile Commercial Service Engineers, specifically with a background in HVAC service and maintenance. The role will cover the provision of servicing, maintaining, installing and repairing the the air conditioning systems. The Engineers will carry out scheduled, reactive and planned...


  • Dundee, Dundee City, United Kingdom University of Dundee Full time

    Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate is split into four delivery departments: Security Infrastructure & Research Computing, Business Services, End User Services and Directors Office. The directorate provides services ranging from the provision of the university core...


  • Dundee, Dundee City, United Kingdom University of Dundee Full time

    Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate is split into four delivery departments: Security Infrastructure & Research Computing, Business Services, End User Services and Directors Office. The directorate provides services ranging from the provision of the university core...


  • Dundee, United Kingdom N-able Technologies Ltd. Full time

    Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We...


  • Dundee, United Kingdom N-able Technologies Ltd. Full time

    Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We...


  • Dundee, United Kingdom N-able Technologies Ltd. Full time

    Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We...


  • Dundee, United Kingdom N-able Technologies Ltd. Full time

    Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We...