Customer Service and Technical Support Advisor

3 weeks ago


Dundee, United Kingdom Snappy Shopper Full time

Snappy Shopper have an opportunity to join our growing team as a Customer Service and Technical Support Advisor to provide first class customer service to end customers of the Snappy Shopper platform.

This is an entry level role and offers a fantastic opportunity to grow along with one of Scotland’s most exciting technology scale ups.

**About us**

The Snappy Group is a technology-led Q-Commerce solution provider, delivering £100m of annualised sales for our business partners across various verticals. We have grown to 1,150 partners and some 700,000 users. We have ambitious plans for continued growth.

The two main verticals in which Snappy Group operates are the growing £41bn UK convenience grocery sector, where we work with retailers across most major groups (Regional Co-ops, Spar, Nisa, Premier, One Stop, Londis, Budgens), and the £87bn hospitality sector (clients include Hilton and Subway), disrupting both markets by offering a genuine alternative to the larger Q-commerce platform behemoths.

**What you will be doing**
- Making back-end changes for clients on the Snappy Group platform
- Providing training calls for clients on how to use the platform
- Working in synergy with other teams across the company
- Being the first point of contact for all clients during evening and weekend shifts

**Who we are looking for**
- Great communicator with previous customer service experience desired
- A team player who can also work on their own initiative
- Self-motivated
- A diplomatic, flexible, and professional approach

**What experience you will bring**
- Excellent communication skills and the ability to communicate confidently at all levels
- Attention to detail
- Excellent organisational skills
- Ability to prioritise workload, multitask and work under pressure
- Decision-making/problem-solving skills
- Technical proficiency & computer skills



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