Apprentice Aftersales Customer Advisor

3 weeks ago

Dundee, United Kingdom Arnold Clark Full time

We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey.

As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face so it’s no surprise you will be communicating with customers through different channels. This will allow you to enhance your digital skills through using multiple platforms while receiving training on how car parts work and which vehicles they work with. At the end of your training you will have achieved a Digital Application Support SCQF Level 6 qualification.

**You will also receive**:

- A mentor to support you in the workplace
- A dedicated training and development coach to support your learning journey
- Uniform
- Information packs and an invite to our family open day before you start
- Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test
- All Arnold Clark benefits, including private healthcare, retail discounts and generous holiday allowance

**Location**

Dundee Vauxhall

**Hours**

Full time: 40 hours per week

**About the role**

This new role has been created to give you knowledge of how the Aftersales department works. Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

**Day-to-day duties**
- Reviewing and forward planning workloads and checking for accurate and detailed information.
- Liaising with the workshop to ensure they have their required parts.
- Receipting, issuing, and controlling stock.
- Taking care of customers that are bringing in their vehicles for service/repair.
- Identifying parts required and sourcing parts using parts catalogues and internal systems.
- Communicating with customers on the progress of their vehicle.
- Advising of any faults or repairs required and providing clear and accurate solutions.
- Preparing customer reports and invoices.
- This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.

**Essential skills**
- Good levels of literacy and numeracy
- Strong communication skills
- An interest in developing your digital knowledge and skills
- A passion for great customer service
- Willingness to learn and listen to instructions
- Ability to build good relationships with your team and other departments
- Ability to ask questions and learn quickly on the job
- Willing to use your own initiative

In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.

  • Aftersales, Parts and Service Advisor

    1 day ago

    Dundee, United Kingdom Ecosse Motorcycles Ltd Full time

    Ecosse Motorcycles have an exciting opportunity for an Aftersales, Parts and Service Advisor at our Dundee showroom. As an Aftersales Advisor you will be ready to deliver outstanding customer experience throughout the Aftersales department, you will play a key role withing the business as the link between customers and the workshop so strong communication...

  • Apprentice Parts Advisor

    5 days ago

    Dundee, United Kingdom John Clark Motor Group Full time

    **Apprentice Parts Advisor - AUDI DUNDEE** We are looking for exceptional people to join the John Clark Apprenticeship Parts Advisor programme - HAVE YOU GOT WHAT IT TAKES? The Parts Apprenticeship is geared towards training the next generation of fully-fledge Parts Advisor. But what does a Parts Advisor actually do? **About the role of a Parts...

  • Apprentice Parts Advisor

    2 weeks ago

    Dundee, United Kingdom Peter Vardy Full time

    **Job details**: **General information**: **Reference **:000233**Salary**: JOB 40 **Vacancy details**: **Job Title**: Apprentice Parts Advisor - CARZ Dundee **Contract type**: Full Time **The Opportunity**: **Apprentice Parts Advisor - CARZ** **Dundee** **40hrs per week Monday to Friday** **£AMW** Peter Vardy Ltd is a young, innovative, and fast...

  • Apprentice Rental Customer Advisor

    2 months ago

    Dundee, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. **Location** - Dundee Motorstore **Hours** - Full time **About the role** As a Rental Apprentice, you will work closely with both the customers and our staff to...

  • Service Advisor

    1 week ago

    Dundee, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Dundee About the role We are currently recruiting for a new part-time Service Advisor to help us keep our Dundee Vauxhall branch running smoothly. What we can offer you 33 days’ holiday allowance with room to grow Generous retail discounts Private...

  • Parts Advisor

    1 day ago

    Dundee, United Kingdom Arnold Clark Full time

    **Salary**: £27,569 with up to £39,000 OTE plus benefits **Type of work**: Permanent **Location**: Dundee About the role **We offer our Parts Advisors**: £39,000 OTE, made up of a competitive hourly rate, plus salary bonuses 33 days’ annual leave, rising to 40 with long service Flexible hours On-site and off-site training through our Parts...

  • 2024 Field Service Advisor Modern Apprentice

    1 week ago

    Dundee City, United Kingdom Scottish Water Full time

    Together we are Trusted to Serve Scotland. - 2024 Field Service Advisor Modern Apprentice (August Entry) - Start your career with a splash. Most people don’t think too much about how clean water reaches their taps. Or what happens to their wastewater. - But Scottish Water does. In fact, it’s all we think about. - That, and hiring our next modern...

  • Parts Advisor

    3 weeks ago

    Dundee, United Kingdom Arnold Clark Group Full time €27,569

    Salary: £27,569 with up to £39,000 OTE plus benefits £39,000 OTE, made up of a competitive hourly rate, plus salary bonuses 33 days’ annual leave, rising to 40 with long service Flexible hours On-site and off-site training through our Parts Academy Private healthcare and sick pay cover Maternity and paternity packages Hours - Monday - Friday, 8am...

  • Service Advisor

    2 days ago

    Dundee, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Dundee Renault/Dacia/Hyundai branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays 8am - 12pm. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle...

  • Customer Advisor

    2 weeks ago

    Dundee, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    1 week ago

    Dundee, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Apprentice Service Advisor

    4 days ago

    Dundee, United Kingdom Norscot Truck and Van Ltd Full time

    Norscot Truck & Van Dundee have a fantastic opportunity for anyone interested in starting a career and gaining a recognised qualification in the HGV industry. We are looking for an Apprentice Customer Service Administrator, you will be the first-person customers meet, front of house. The apprenticeship program allows you to work full time and can earn as...

  • Customer Advisor

    2 weeks ago

    Dundee, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week** **Permanent contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...

  • Customer Advisor

    2 weeks ago

    Dundee, United Kingdom B&Q Full time

    **About the role** **Part time - 24 hours per week** **Permanent contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...

  • Customer Advisor

    3 weeks ago

    Dundee, United Kingdom EE Full time

    Customer Advisor - Dundee **Job Req ID**:9843**Posting Date**:10-Jan-2023**Function**:EE Contact Centres**Location**:Dundee Contact Centre, Dundee, United Kingdom**Salary**:21,511.00- 1 **Where**: Dundee **Full time**: Permanent **Salary**: £20,511 plus regular bonuses **Hourly rate**:£10.52 **The Role** - Are you someone with enthusiasm and belief...

  • Service Advisor

    3 weeks ago

    Dundee, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Dundee About the role We are currently recruiting for a new Service Advisor to help us keep our Dundee Renault/Dacia/Hyundai branch running smoothly. Hours Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays 8am - 12pm. About the role Our...

  • Service Advisor

    3 weeks ago

    Dundee, United Kingdom Arnold Clark Full time

    **Salary**: £27,569 with up to £39,000 OTE plus benefits **Type of work**: Permanent **Location**: Dundee About the role We are currently recruiting for a new Service Advisor to help us keep our Dundee Motorstore/Vauxhall/Fiat/Abarth branch running smoothly. Hours Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays 8am - 12pm. About the...

  • Customer Advisor

    5 days ago

    Dundee, United Kingdom EE Full time

    Customer Advisor - Dundee **Job Req ID**:14623**Posting Date**:17-Apr-2023**Function**:EE Contact Centres**Location**:Dundee Contact Centre, Dundee, United Kingdom**Salary**:21408.00**The Role** - Are you someone with enthusiasm and belief in providing excellent customer service? - If so, we are looking for people like you to join our frontline Customer...

  • Customer Advisor- Temporary

    1 week ago

    Dundee, United Kingdom Pavers Full time

    We have a part time Temporary Customer Advisor opportunity to join our Pavers team in The Wellgate Centre, Angus, Dundee on a 12 hours per week, temporary 9 month contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**,...

  • Customer Service Advisor

    1 day ago

    Dundee, United Kingdom Direct Soccer Limited Full time

    Looking for a career and not just a job? We want to hear from you! Direct Soccer is a progressive ecommerce company with successful year on year growth for the last two decades, we are looking for talented individuals who are driven to achieving their career goals whilst growing with us. We are focused on training and developing our team players, and we...