Customer Service Advisor
2 weeks ago
Become part of our SWARCO team as
Customer Service Advisor (M/F/d)
**Location: Dundee, United Kingdom | Full time**
Your Challenge
- To provide advice and assistance to Users, Charge point owners, and any other relevant individual or organisation regarding the ChargePlace Scotland network
- To provide basic technical assistance to Users regarding charge point faults and the like, with reporting of issues as per the processes of the fault management system
- To provide assistance to Users and potential Users regarding membership of the ChargePlace Scotland network, including registration and provision of RFID media
- Act proactively in response to service level timescales and escalations
- Track faults and new user activity in line with process and timescales, acting where necessary to protect and enhance the customer experience
- Produce and maintain reporting in a timely and accurate manner on overall performance, and exceptions, as required
Your Profile
***In order to fulfil the role successfully the following are some of the key skills and experience required:
- Experience in customer service either over the phone or face to face
- Effective and pro-active communication skills
- Experience of working with computers, telephones, and social media
- Motivated to learn new skills in a growing industry
- Competent in Microsoft Office packages
- Record keeping and reporting
- Detail focused and analytical
- The ability to multi-task and prioritise work load
- Previous service centre or help desk experience would be desirable
- Excellent organisational skills
- A good team player with a ‘can do’ attitude and positive approach
Your Benefit
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
- 33 days holiday (this includes the bank holidays)
- Generous employer pension contributions
- Employee Assistance Programme
- Life assurance
**Interested?**
Become a part of SWARCO.
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