Service and Support Representative
4 months ago
**Great technology solutions need great people**
We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team.
Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you.
**Don't see a role that's right for you?**
Are you a remarkable person looking to join an innovative technology company that is really going somewhere? Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who are passionate about building great relationships, and who enjoy collaborating in an environment that challenges the status quo.
**The opportunity**:
**Main duties**:
- Offer general advice, points of contact and guidance on all services
- Update client portals
- Regularly provide updates to clients
- Log incoming and outgoing calls or correspondence
- Provide administrative support to Engineers and other colleagues
- Input data onto systems in a diligent and conscientious manner
- Liaise with suppliers to source required service items
- Ensure that service works are completed within the expected SLAs
- Manage incidents from initial fault to resolution
**Requirements**:
- Excellent interpersonal and communication skills
- Team player
- Strong attention to detail and able to multi-task
- Able to work in a busy, fast-paced environment
- Experience using Microsoft office tools
**What we offer in return**:
- Defined contribution company pension scheme
- A collaborative and agile working environment with high levels of autonomy
- A competitive salary
- 32 days paid holiday
Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading provider of audio visual and lighting solutions to the health and fitness industry. Over the past 30-years, we have built an impressive customer portfolio and reputation as the market leader within our sector.
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