Customer Service Representative

4 weeks ago


Dundee, Dundee City, United Kingdom Arnold Clark Full time

As a Customer Service Representative with Arnold Clark, you'll have the opportunity to work in various areas of our Aftersales department. Our team offers mentorship, training, and development coach support to help you grow professionally.

We provide full training on internal and external systems and applications, including uniform and assistance with obtaining your driving license. You'll enjoy all existing Arnold Clark employee benefits.

Your role will involve communicating with customers through multiple channels, delivering excellent customer experiences digitally and face-to-face. You'll work in offices across large organisations, acting as an expert in application software, devising solutions, and providing help and support.

Our comprehensive training program covers our customer journey, giving you a thorough understanding of how to deliver a great experience for our customers. You'll engage with workshop technicians to provide parts for vehicles and interact with customers daily.

Key responsibilities include reviewing workloads, liaising with workshops, and controlling stock. You'll take care of customers, identify parts, communicate progress, and advise customers on faults and repairs.

Earn a driving license and gain valuable skills. Essential skills include GCSE Maths, English, and one other subject, good literacy and numeracy, and strong communication skills. Develop your digital knowledge, provide great customer service, and be willing to learn and listen.

Approximately £25,000 per annum salary. Considered candidates will be contacted for interview. We consider applications as we receive them and reserve the right to close adverts early.



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