Customer Service Representative
4 days ago
Customer Service Advisor
Location:Dundee, United Kingdom
About the Role:We are seeking a highly skilled and friendly Customer Service Advisor to join our team in Dundee. As the first point of contact for customers, you will provide excellent service and resolve queries efficiently.
Key Responsibilities:- Handle incoming calls, emails, and chat queries from customers.
- Provide accurate information regarding products and services.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
£25,000 - £30,000 per annum (dependent on experience)
Benefits:- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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