Technical Support Representative
5 months ago
Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference
We are looking to hire a Technical Support Representative for our Dundee hub. As a part of our Technical Support team, you will utilise your well developed communication and interpersonal skills to compliment your inquiring mind and strong technical knowledge to solve any technical issues our Partners may encounter.
What You'll Do:
- Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners
- Redirect or escalate issues appropriately and maintain a thorough and accurate documentation of cases
- Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives
- Maintain and continue to develop in-depth knowledge of N-able products and services
What You'll Bring:
- Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs
- Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python
- Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus
- Partner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge
Purple Perks:
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Employee Stock Purchase Program
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility
About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
LI-NK1 #LI-Hybrid
-
Service Support Representative
6 months ago
Dundee, United Kingdom Hutchison Technologies Full time**Great technology solutions need great people** We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team. Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you. **Don't see a role...
-
Enterprise Sales Representative
2 weeks ago
Dundee, Dundee City, United Kingdom Rise Technical Recruitment Limited Full timeWe are seeking an experienced Enterprise Sales Representative to join our team at Rise Technical Recruitment Limited. This is a field-based role covering the Angus area, offering a competitive salary package.**Salary:** £30,000-£35,000 per annum (dependent on experience) + £5,400 per annum (£450 per month) car allowanceAs an Enterprise Sales...
-
Technical Support Engineer
1 month ago
Dundee, Dundee City, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a skilled Technical Support Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations,...
-
Technical Support Engineer
2 months ago
Dundee, Dundee City, United Kingdom beBee Professionals Full time £30,000 - £45,000Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and provide exceptional customer support.Key...
-
Technical Support Specialist
1 week ago
Dundee, Dundee City, United Kingdom Abertay University Full timeAbout the RoleAbertay University is seeking an experienced IT/AV Service Delivery Officer to join our friendly and vibrant department. As a key member of our team, you will deliver exceptional 2nd line IT/AV support services to our staff and students, leveraging your technical expertise and problem-solving skills.Key ResponsibilitiesProvide highly...
-
Spm Technical Lead
6 months ago
Dundee, United Kingdom Social Security Scotland Full timeOverview: **Social Programme Management (SPM) Technical Lead | Hybrid Working with Glasgow or Dundee Base Location | £57,141 - £71,243 + £5,000 DDaT Pay Supplement after 3 month qualifying period | Full or Part Time Hours | Flexi - time | 25 Days annual leave (increasing to 30 after 4 years’ service) plus 11.5 Public and Privilege| Contributory Pension...
-
Technical Leader
3 weeks ago
Dundee, Dundee City, United Kingdom The Scottish Government Full timeAbout the RoleWe are seeking an experienced Solutions Architect to join our Architecture and Design team. As a key member of our team, you will be responsible for defining and implementing technology strategies, collaborating with senior stakeholders, and mentoring junior colleagues.Key ResponsibilitiesPresenting technical recommendations to senior...
-
Technical Services Support Specialist
2 weeks ago
Dundee, Dundee City, United Kingdom Teach In Scotland Full timeAre you a skilled technician looking for a new challenge?Company OverviewTeach In Scotland is a leading provider of education services in the UK.We are committed to delivering high-quality support to our teaching staff and students, and we're seeking an experienced technical services specialist to join our team.Job SummaryThis is a full-time position,...
-
Technical MEP Manager
2 hours ago
Dundee, United Kingdom CV-Library Full timeAre you ready to take on a pivotal role within the construction sector? Our client, a leading International Construction business, is seeking an experienced Technical MEP (Mechanical, Electrical and Plumbing) Manager to join the regional team to lead the successful delivery of large scale MEP projects. This position demands a seasoned leader who can drive...
-
Customer Service Representative
6 months ago
Dundee, United Kingdom Kent Recruitment Bureau Full timeDundee | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...
-
Dundee, Dundee City, United Kingdom Dundee City Council Full timeJob OverviewWe are seeking a highly skilled Technical Services Officer to join our team at Dundee City Council. As a key member of the Children and Families Services Technical Services Team, you will play a vital role in ensuring the effective delivery of technical support services throughout the Children and Families Service.Key ResponsibilitiesYou will be...
-
Service and Support Representative
6 months ago
Dundee, United Kingdom Hutchison Technologies Full time**Great technology solutions need great people** We're always on the lookout for people with the right attitude, talents, and drive to enhance our diverse team. Whether your skills lie in customer service, audio-visual or IT engineering, design, software development, project management, sales or marketing...we'd love to hear from you. **Don't see a role...
-
Area Sales Representative
6 months ago
Dundee, United Kingdom Petroshops Ltd Full timeWe at Petroshops Ltd are currently looking for a dedicated Area Sales Representative to join our rapidly growing business. The position will be part-time, working 4 days a week and will cover the east of Scotland and central belt. **About the Company.** Petroshops Ltd, established in 1987, specialises in supplying forecourt and retail shops throughout...
-
Customer Service Representative
2 weeks ago
Dundee, Dundee City, United Kingdom Next Full timeWork with us at NextWe're looking for a Customer Service Representative to join our team in the run-up to Christmas and during our End of Season Sale. As a key member of our sales floor team, you will provide an exceptional customer experience, helping customers find the perfect products and share your knowledge about our amazing products.About the...
-
Technical Support Specialist, Senior Advisor
3 days ago
Dundee, United Kingdom Eden Scott Full timeCompany OverviewEden Scott is a rapidly expanding organization with a strong presence in Dundee. Our team is dedicated to providing exceptional support to our clients, and we are seeking an experienced Paraplanner to join our ranks.SalaryWe offer a competitive salary of £40,000 - £50,000 per annum, commensurate with experience.Job DescriptionWe are seeking...
-
Business Development Representative
4 weeks ago
Dundee, Dundee City, United Kingdom AG Barr Full timeJob Title: Business Development RepresentativeWe are seeking a motivated Business Development Representative to join our dynamic Field Sales team at AG Barr. As a Business Development Representative, you will be responsible for driving increased sales of our various AG Barr brands across the UK. Your primary focus will be on educating retailers about our...
-
Customer Service Representative
1 month ago
Dundee, Dundee City, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will be able to engage with customers, participate in all aspects of the operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in...
-
Student Event Representative
5 months ago
Dundee, United Kingdom M.ad Agency Full time**Student Event Representative - Dundee** **Cocktail Week by M.AD Agency** Are you a proactive and outgoing student looking to gain hands-on experience in event management and community engagement? We are seeking a motivated Student Event Representative to join our team and play a pivotal role in recruiting new partners, attracting sponsors, and liaising...
-
Customer Service Representative
1 month ago
Dundee, Dundee City, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers. As a key member of our team, you'll engage with customers, provide service, and participate in all aspects of our operational workflow.Key Responsibilities:Engage with customers to provide service and support.Collaborate with...
-
Medical Sales Representative
6 months ago
Dundee, United Kingdom Xcellin Full time**Business Development Manager Opportunities** **Salary c£45K- £55K + £13,000 OTE Bonus + £650 Monthly Car Allowance + Excellent Benefits Package** **Medical Devices - Pressure Area Care** **Territories** **1) Scotland** **2) East Midlands, Northamptonshire, Cambs, Suffolk, Norfolk** Are you a NHS Liaison Executive, Healthcare Development Manager...