Client Services Coordinator

1 month ago

Dundee, United Kingdom Chloros Environmental Limited Full time

GRG Waste UK is a waste to resource management company, the parent company Guernsey Recycling Group is headquartered in Guernsey in the Channel Islands. GRG is a growing and currently owns 9 companies employing over 200 staff in Guernsey, Jersey, UK and the Cayman Islands. In the UK, GRG has become a market leader for hazardous and liquid waste and is driven by the principles of sustainability; over 80% of waste received is either recycled or recovered. GRG Waste UK is made up of 4 companies BKP Waste & Recycling, Greenway Environmental, Novum Waste Recycling and Chloros Environmental that work in unison to offer a wide range of services.

Chloros Environmental was established in 2009 and has become one of Britain's fastest growing hazardous waste management and waste recycling companies with nationwide coverage in England, Wales, and Scotland.

Our team of Chemists, Technical Specialists, Administrators and Sales professionals provide an exceptional service to our customers and endeavour to deliver ethical and sustainable waste management services with a strong emphasis on diverting waste away from landfill and towards recycling routes. At Chloros Environmental we treat our employees, customers, their waste and the environment, with care.

We are currently recruiting for a Client Services Co-ordinator to provide co-ordination of client services and give support to all internal teams with the accurate and timely provision of relevant management information. This role is a fundamental part of the Company's Commercial Department. It is recognised that the role based in Scotland will provide additional support to the Scottish Operations Team as detailed in general activities listed below.

Main responsibilities will include, but not be limited to:
**Co-ordination with the Sales Team**:

- Liaise with the Sales Managers to raise and issue sales quotations to Clients, action any requests for follow-on documentation and process job acceptances where relevant
- Assist in maintaining individual Sales Managers sales logs, to enable accurate forecasting and forward planning by the Business as part of the growth strategy
- Provide post transaction Client Reporting services including provision of completed consignment notes, duty of care notes, copy invoices and certificates of disposal
- Securing Purchase Order Numbers from Clients as necessary
- Data entry into the Integrated Waste Software package (IWS) to ensure all pricing remains current
- Reconciliation of completed job paperwork to ensure accurate invoicing
- Liaison with 3rd party disposal providers to obtain ‘direct to disposal’ information to ensure accurate invoicing

**Co-ordination with the Finance Team**:

- Data entry into IWS for all invoice build requirements
- Support the Finance Team to resolve queries/anomalies with invoices

**Co-ordination with the Technical Team**:

- To assist as required with waste list interpretation and correlation at the acceptance stage of the Sales Order process
- Resolution of incoming load queries and any required updates to IWS prior to invoicing, including Non-Conformance Reports etc.

**Co-ordination with the Operations Team**:

- Receive from and process all final incoming waste paperwork and clarify any weight/quantity information and anomalies prior to invoicing
- Support the Operations Team (including referencing other areas of the Business as is necessary) with any data entry requirements into IWS to ensure all associated non-waste invoicing is completed

**General activities**:

- To assist with answering incoming telephone calls and redirect as necessary
- To support Sales Team members as required on a project by project basis
- To provide management information and support to all areas of the business as may be required to ensure the needs of the business are being met at all times

**In Scotland the role will provide bespoke services to the Scottish Operations Department including but not limited to**:

- Managing Operations diary
- Scottish Environment Protection Agency related duties and responsibilities
- Scheduling and booking waste disposal and transport requirements including requesting Purchase Order numbers from Finance
- Liaise with suppliers for maintenance and upkeep of the Scotland office

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kidderminster: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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