Service Desk Analyst

3 weeks ago

Mansfield Nottinghamshire, United Kingdom Searchability® Full time €32,000

SERVICE DESK ENGINEER

  • Exciting opportunity for a Service Desk Engineer in a dynamic tech environment
  • Competitive salary and comprehensive benefits package
  • Hybrid work environment with opportunities for remote and on-site support
  • Join a growing team dedicated to customer satisfaction and continuous improvement

ABOUT THE CLIENT:

Our client is a leading IT service provider known for delivering high-quality support to businesses across the United Kingdom. They are committed to ensuring exceptional customer service and seamless IT operations for their clients. Due to expansion, they are seeking a skilled Service Desk Engineer to join their team and contribute to their success.

THE BENEFITS:

  • Salary of £32,000 DOE
  • Mansfield (Hybrid after probation)
  • Continuous professional development and training opportunities
  • Supportive and collaborative team environment
  • Opportunity to work with diverse technologies and clients

THE SERVICE DESK ENGINEER ROLE:

As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests. You will provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction. Your responsibilities will include diagnosing and resolving software and hardware issues, installing and configuring new IT equipment, and participating in IT projects.

SERVICE DESK ENGINEER - ESSENTIAL SKILLS:

  • Proven experience in a similar IT support role
  • Proficiency in diagnosing and resolving issues with Windows and Mac operating systems
  • Ability to respond to IT requests within a 15-minute SLA window
  • Experience with installing and configuring IT equipment both remotely and on-site
  • Strong customer service and communication skills
  • Familiarity with ticketing systems and documentation practices
  • Ability to work collaboratively as part of a team and share knowledge with colleagues
  • Willingness to stay up-to-date with technology trends and internal processes

TO BE CONSIDERED:

Please either apply through this advert or email your CV to dave.henderson @searchability.com. By applying for this role, you give express consent for us to process and submit your application to our client in conjunction with this vacancy only.

Key skills: Windows, Mac, 2nd Line Support, Software, Hardware, Customer Service

  • IT Help Desk/Service Desk Engineer

    1 month ago

    Mansfield, Nottinghamshire, United Kingdom Searchability® Full time €30,000

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Our client is a leading IT service provider known for delivering high-quality support to businesses across the United...

  • IT Help Desk/Service Desk Engineer

    1 month ago

    Mansfield, Nottinghamshire, United Kingdom Searchability® Full time €30,000

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Our client is a leading IT service provider known for delivering high-quality support to businesses across the United...

  • Service Desk Analyst

    2 weeks ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Join a growing team dedicated to customer satisfaction and continuous improvement ABOUT THE CLIENT: Our client is a leading...

  • Service Desk Analyst

    2 weeks ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Join a growing team dedicated to customer satisfaction and continuous improvement ABOUT THE CLIENT: Our...

  • Service Desk Analyst

    3 weeks ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEERExciting opportunity for a Service Desk Engineer in a dynamic tech environmentCompetitive salary and comprehensive benefits packageHybrid work environment with opportunities for remote and on-site supportJoin a growing team dedicated to customer satisfaction and continuous improvementABOUT THE CLIENT:Our client is a leading IT service...

  • Service Desk Analyst

    3 weeks ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEERExciting opportunity for a Service Desk Engineer in a dynamic tech environmentCompetitive salary and comprehensive benefits packageHybrid work environment with opportunities for remote and on-site supportJoin a growing team dedicated to customer satisfaction and continuous improvementABOUT THE CLIENT:Our client is a leading IT service...

  • Service Desk Analyst

    3 weeks ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEERExciting opportunity for a Service Desk Engineer in a dynamic tech environmentCompetitive salary and comprehensive benefits packageHybrid work environment with opportunities for remote and on-site supportJoin a growing team dedicated to customer satisfaction and continuous improvementABOUT THE CLIENT:Our client is a leading IT service...

  • Service Desk Engineer

    1 month ago

    Mansfield, Nottinghamshire, United Kingdom Searchability® Full time €30,000

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Join a growing team dedicated to customer satisfaction and continuous improvement ABOUT THE CLIENT: Our client is a...

  • Service Desk Engineer

    1 month ago

    Mansfield, Nottinghamshire, United Kingdom Searchability® Full time €30,000

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Join a growing team dedicated to customer satisfaction and continuous improvement ABOUT THE CLIENT: Our client is a...

  • IT Help Desk/Service Desk Engineer

    1 month ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Our client is a leading IT service provider known for delivering high-quality support to businesses across the United...

  • Service Desk Engineer

    1 month ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEERExciting opportunity for a Service Desk Engineer in a dynamic tech environmentCompetitive salary and comprehensive benefits packageHybrid work environment with opportunities for remote and on-site supportJoin a growing team dedicated to customer satisfaction and continuous improvementABOUT THE CLIENT:Our client is a leading IT service...

  • Service Desk Engineer

    1 month ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEERExciting opportunity for a Service Desk Engineer in a dynamic tech environmentCompetitive salary and comprehensive benefits packageHybrid work environment with opportunities for remote and on-site supportJoin a growing team dedicated to customer satisfaction and continuous improvementABOUT THE CLIENT:Our client is a leading IT service...

  • Service Desk Engineer

    1 month ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEERExciting opportunity for a Service Desk Engineer in a dynamic tech environmentCompetitive salary and comprehensive benefits packageHybrid work environment with opportunities for remote and on-site supportJoin a growing team dedicated to customer satisfaction and continuous improvementABOUT THE CLIENT:Our client is a leading IT service...

  • Service Desk Engineer

    1 month ago

    Mansfield, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Join a growing team dedicated to customer satisfaction and continuous improvement ABOUT THE CLIENT: Our client is a leading...

  • Service Desk Support Specialist

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom Searchability Full time

    Service Desk Engineer RoleOur client is a leading IT service provider seeking a skilled Service Desk Engineer to join their team. As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests.Key Responsibilities:Provide first and second-line support to our client baseDiagnose and resolve software and...

  • IT Service Desk Engineer Apprentice

    1 month ago

    Mansfield, Nottinghamshire, United Kingdom Blue Bull Recruitment Ltd Full time

    Our client, a small friendly team based near Nottingham, is seeking an apprentice IT service desk engineer to join their office-based team. This role offers a competitive salary, with a basic of £24,000, and excellent future progression opportunities.As the first point of contact for all telephone calls, emails, and general enquiries to the managed service...

  • Apprentice IT Service Desk Engineer

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom Blue Bull Recruitment Ltd Full time

    Blue Bull Recruitment Ltd is seeking a skilled Apprentice IT Service Desk Engineer to join their team in Nottingham. This role will involve providing exceptional customer support and resolving technical issues for clients.The ideal candidate will have a strong understanding of Windows operating systems and basic knowledge of Microsoft Office 365. Experience...

  • Apprentice IT Service Desk Engineer

    1 month ago

    Mansfield, United Kingdom Blue Bull Recruitment Ltd Full time

    My client is a small friendly team based near Nottingham looking for a new apprentice to join their team. This role will be office based but there is the potential for hybrid or flexible working. Salary will depend on experience but a Basic of c£24,000 as an apprentice with brilliant future progression opportunities and support to hit these career goals...

  • Customer Service Desk Specialist

    1 day ago

    Mansfield, Nottinghamshire, United Kingdom ERT Full time

    ERT, Inc. is a leading provider of IT services, and we're seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will provide exceptional customer service and technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide expert technical support: Respond to customer...

  • Customer Service Help Desk Specialist

    4 weeks ago

    Mansfield, Nottinghamshire, United Kingdom ERT Full time

    ERT, Inc. is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility. This is an on-site position requiring 12 hour shifts on a rotating basis. The Help Desk Specialist will work with network teams and management to provide detailed reporting and updates on various...