Complaints Handler
3 weeks ago
Valued and Supported:
Reward Platform: Unlock exclusive discounts at over 800 retailers. Work-life balance? Learning Opportunities:
Proactive Caseload Management: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently.
Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and timelines.
✨ Quality Workmanship: Produce high-quality work aligned with internal processes and guidelines.
Regulatory Compliance: Uphold governance and regulatory processes (Data Protection [DPA], TCF, FCA).
Self-Development: Take ownership of your professional growth through Personal Development Reviews (PDRs) and relevant learning.
Contribute to a great team culture.
SLA Performance Data Analysis : This involves analysing service level agreement (SLA) data to ensure we’re meeting response time targets.
️♂️ Client Audit and Feedback of Specific Cases: Collecting feedback from clients about specific cases helps us understand their needs and improve our services.
Internal QA Audit: Regular quality assurance audits ensure that our processes are aligned with standards and best practices.
No Regulatory / Process Breaches : Compliance with regulations and adherence to processes are critical. Completed PDR Forms, Competency Reviews: Performance Development Review (PDR) forms and competency reviews help track individual growth.
Team Performance and Feedback: Property Claims Handling: Prior experience in managing property claims is essential.
Customer Service Excellence: Strong communication skills for client satisfaction.
Regulatory Awareness: Familiarity with relevant guidelines.
IT Savvy: Comfort with technology and software tools.
We’re committed to equal opportunities and support applicants with disabilities.
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