Legal Complaints Handler

3 weeks ago


Manchester, United Kingdom Michael Page (UK) Full time

Our client is a leading player in the legal industry, boasting a large team of experts across multiple locations. Known for delivering high-quality services, the company has a stellar reputation for its commitment to client satisfaction and professional growth of its employees.
Handle and resolve customer complaints in a professional manner
Work collaboratively with the Legal Department to implement effective solutions
Adhere to all company policies and regulations
Facilitate smooth communication between clients and the company
A successful Complaints Handler should have:
Degree in Law or related field
Experience of complaints handling, preferably in a law firm
Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules
Proficiency in using customer service software and databases
A competitive salary
An opportunity to join a reputable company in the Professional Services industry
A supportive work environment that values teamwork and professional growth
If you are a team player and passionate about client satisfaction, this Complaints Handler role is a fantastic opportunity to grow your career.



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