Service Delivery Specialist

2 weeks ago

United Kingdom HRS Hospitality & Retail Systems Full time

Service Delivery Specialist TNG

About HRS

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

  • Minimum 2 years of experience in the installation, configuration and training of spa or golf software desired.
  • Applicants with experience in working with other hospitality applications including POS and PMS are welcome.
  • Hospitality/leisure (spa) operations background advantageous.
  • Familiarity with Oracle PL/SQL is preferable.
  • Excellent interpersonal skills with both customers and cross-functional teams.
  • Possess a valid passport and be available to travel.

What you will be doing

  • Responsible for implementation & support of solutions for spas, golf resorts and fitness clubs across the region.
  • Conduct user training.
  • Handle customer support cases.
  • Ensure familiarity with new product releases as they become available.
  • Liaise with subject matter experts on client requests for enhancements and development.
  • Work with the support/implementation teams to ensure service level requirements are exceeded.
  • Perform other duties as requested or as deemed appropriate by management.

Language requirements:

  • Fluent in English, both written and spoken

What we offer you

  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
  • Competitive annual bonus scheme.
  • Remote/flexible working.

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