Staffing Service Delivery Specialist

2 weeks ago

United Kingdom Bench Talent Cloud Full time

Location: Remote (US, UK, India time zones) 

Department: Talent Cloud Operations  

Reports To: Client Partner 

Salary Range: US$35-45K annually 


Company Overview: Bench Talent Cloud (Bench) is a pioneering startup dedicated to reshaping how talent engages with global opportunities through bespoke Talent Communities. Our proprietary Enterprise Talent Cloud platform supports this mission by enabling Global 2000 clients to establish and manage custom virtual benches. These benches provide an "unfair advantage" in deploying the world's most captivating talent on critical technology projects. With venture capital backing and 100% remote teams split between the US and the UK, Bench offers a vibrant, fast-paced environment where innovation and ambition drive significant professional growth. We are committed to authenticity, integrity, and diversity. 


Job Summary: Service Delivery Specialist 


An integral function of Bench’s offering to our clients is fulfillment of talent requirements. Bench partners with freelance marketplaces and platforms to identify, evaluate & compliantly onboard contract talent on behalf of the client.  


This role will be responsible for supporting our delivery teams that run Centers of Excellence for our clients - including the talent recruiter process, sourcing and coordination with talent, and onboarding with third-party EOR/AOR partners. 


This role is pivotal in delivering against client requirements.  This role ensures robust client relationships and supports operational excellence across our processes, contributing to our mission of providing predictable and high-quality talent deployment solutions. 


Is This Role Right for You? 


At Bench, we deeply value the diverse experiences and unique perspectives that each individual brings to our team. If you excel in roles that require exceptional communication, robust relationship management, and meticulous organizational skills, this opportunity could be your next big career move. We encourage you to apply, regardless of how perfectly your experience aligns to the Qualifications and Skills listed if you think this might be a good fit for you.  


Key Responsibilities: 


Candidate Sourcing and Liaison (40%) 

  • Collaborate with various teams to identify talent needs. 
  • Source potential candidates from freelance talent platforms and marketplaces. 
  • Evaluate candidate profiles to ensure alignment with client requirements. 
  • Act as a bridge between candidates and our end clients, ensuring a smooth communication process. 

Pipeline Management (40%) 

  • Maintain and organize candidate pipelines. 
  • Keep track of requirements and deadlines. 
  • Update team members on the status of ongoing recruitment processes. 
  • Ensure timely completion of all tasks related to candidate onboarding. 

Operational Support (20%) 

  • Assist with administrative tasks related to recruitment. 
  • Coordinate interviews, follow-ups, and documentation. 
  • Maintain accurate records and databases. 


Qualifications: 

  • Bachelor’s degree or equivalent experience in Business Administration, Human Resources, Communications, or a related field. 
  • 2 – 5 years of professional experience, ideally in a related function. 
  • Demonstrated experience in a recruitment and/or talent acquisition function, ideally within a technology or talent management context. 
  • Excellent communication, interpersonal, and planning skills. 
  • Complete command of the English language with excellent grammar. 
  • Strong analytical capabilities with a proficiency in handling data across multiple platforms. 


Desired Skills: 

  • In-depth understanding of online talent platforms and marketplaces. 
  • Proven ability to manage complex projects and multiple priorities in a dynamic, fast-paced environment. 
  • Strong problem-solving skills and a proactive approach.  


Potential Experience that Fits this Role: 

  • Recruitment or HR roles: Direct involvement in recruitment processes, candidate screening, and interview coordination. 
  • Talent Acquisition Roles: Experience in sourcing candidates, building talent pipelines, and understanding hiring needs. 
  • Freelance Platform Management: Familiarity with navigating and utilizing freelance marketplaces to identify suitable candidates. 
  • Sales or Business Development: Skills in networking, relationship management, and identifying client requirements, which are crucial for effective talent liaison. 


We are particularly interested in those who can demonstrate how their background in these analogous roles can contribute to the strategic goals of our talent recruitment offering. If you are driven by the challenge of creating meaningful connections and fostering professional growth through innovative talent solutions, we encourage you to apply and join us in shaping the future of work.  


How to Apply: Interested candidates should submit a resume along with a personalized cover letter. Your cover letter should detail your qualifications and explain why you are interested in joining Bench. Focus on the substance of your letter rather than its format.


Well-crafted cover letters that convey your enthusiasm for the role and the potential of working at Bench are more impactful than perfect resumes. Tell us what excites you about this opportunity and highlight how your strengths position you for success in this role. 

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