Senior Service Delivery Manager
3 weeks ago
As a Head of Service Delivery you will:
Work closely with the Head of Managed service to ensure performance is at a highest standard.
Be the senior point of communication with customers
Develop and implement service management strategy plans in line with business goals.
Training and support for new starters and existing team members
Build and maintain effective relationships with all department head ofs, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training.
Support the business in the ongoing development of business strategy in line with current and emerging needs.
Build a robust portfolio of service Delivery
Ensure the team gather customer satisfaction data and report on trends.
Drive change within the operational and technical teams to ensure they're delivering to customer contract.
Ensure operational services deliver to agreed SLA’s and KPI’s
Proven experience in leading and managing teams within a service delivery environment.
Demonstrated success in providing strategic leadership for the development and delivery of services.
In-depth understanding of service delivery processes and best practices.
Knowledge of relevant industry standards and regulations related to service delivery.
Experience in mentoring and coaching team members to achieve high performance.
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Senior Manager, Service Delivery
3 weeks ago
United Kingdom GitHub, Inc. Full timeAbout GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of...
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Senior Service Delivery Manager
6 days ago
United Kingdom Business Agility Group Full timeContractual Management: actively participates in Client / internal contract negotiations Production of Service Design requirements. Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Catalogue Management: ensures that the Service Catalogue is established, agreed...
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Service Delivery Manager
1 month ago
United Kingdom Iaggbs Full timeThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business...
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Senior Delivery Manager
24 hours ago
United Kingdom Zazu-Digital Full timeAre you ready to make an impact in one of the UK's most dynamic and transformative public sector organisations? We are recruiting for the role of Senior Delivery Manager within the in-house digital product and services department of a groundbreaking public sector entity that's reshaping the way public services are delivered. The Role : Senior...
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Senior Delivery Manager
21 hours ago
United Kingdom Zazu-Digital Full timeAre you ready to make an impact in one of the UK's most dynamic and transformative public sector organisations? We are recruiting for the role of Senior Delivery Manager within the in-house digital product and services department of a groundbreaking public sector entity that's reshaping the way public services are delivered. The Role : Senior...
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Service Delivery Manager
7 days ago
United Kingdom GoodtoGive Limited Full timeCompany and Team Information GoodtoGive has been providing services to faith-based, third sector organisations since 2010. Our services comprise of Gift Aid Declarations Management, Charity Accounting and Charity Registration. These focused services are key to aiding our clients’ stability and growth, allowing them to concentrate on their key purposes. ...
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Delivery manager service
1 month ago
United Kingdom Endeavour Recruitment Solutions Full timeTechnologies: Delivery Manager ECommerce Travel and Toursim Remote eCommerce Delivery Manager / Software Project Manager REMOTE Our client has a number of successful Travel and Tourism Websites and they require a Manager to sit between the Software Team and the business. This would suite a candidate with eCommerce Websites experience, Managing a team...
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Senior/Delivery Manager
24 hours ago
United Kingdom Zazu-Digital Full timeAre you ready to make an impact in one of the UK's most dynamic and transformative public sector organisations? We are recruiting for the role of Senior Delivery Manager within the in-house digital product and services department of a groundbreaking public sector entity that's reshaping the way public services are delivered. The Role : Senior Delivery...
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Senior/Delivery Manager
21 hours ago
United Kingdom Zazu-Digital Full timeAre you ready to make an impact in one of the UK's most dynamic and transformative public sector organisations? We are recruiting for the role of Senior Delivery Manager within the in-house digital product and services department of a groundbreaking public sector entity that's reshaping the way public services are delivered. The Role : Senior Delivery...
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Senior Service Delivery Manager
1 month ago
United Kingdom Iaggbs Full timeThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the Our vision is to become the most trusted digital airline. colleagues, accelerate business performance, increase shareholder value, and protect our...
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Service Delivery Manager
2 days ago
United Kingdom SmartCo Consulting Full timeService Delivery Manager – Digital Health SmartCo is one of the market’s fastest growing technology consultancies. We work with major international enterprises and public sector organisations, delivering high profile IT transformation programmes (Infrastructure / Cloud / Data / Security / Applications), supporting our clients achieve their business...
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Service Delivery Manager
3 days ago
United Kingdom SmartCo Consulting Full timeService Delivery Manager – Digital Health SmartCo is one of the market’s fastest growing technology consultancies. We work with major international enterprises and public sector organisations, delivering high profile IT transformation programmes (Infrastructure / Cloud / Data / Security / Applications), supporting our clients achieve their business...
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Delivery manager service
1 month ago
United Kingdom Alscient Full timeDelivery Manager We provide great opportunities for people to develop and grow their career. We provide a fulfilling and enjoyable environment that supports that growth while working with the best people and teams around. That said, you will be working with the latest technologies, platforms, languages and best practices. There will be lots to learn,...
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Delivery manager service
1 month ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
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Delivery manager service
1 month ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
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Service Delivery Manager
1 week ago
United Kingdom Network IT Recruitment Limited Full timeNetwork IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to...
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Senior Service Delivery Manager
2 weeks ago
United Kingdom Business Agility Group Full timeContractual Management: actively participates in Client / internal contract negotiations Production of Service Design requirements. Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Catalogue Management: ensures that the Service Catalogue is established, agreed...
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Delivery manager service
2 weeks ago
United Kingdom ISR Recruitment Full timeWe are currently seeking an experienced Technical GDS Delivery Manager to join our team on a 6 month contract basis, you will play a pivotal role in the development of a new digital product that harnesses cloud and geospatial technologies to unify and visualise complex datasets, aiming to enhance environmental management practices. This project entails...
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Head of Service Delivery
3 weeks ago
United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeAs a Head of Service Delivery you will:Work closely with the Head of Managed service to ensure performance is at a highest standard. Be the senior point of communication with customers Develop and implement service management strategy plans in line with business goals.Training and support for new starters and existing team membersBuild and maintain effective...
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Head of Service Delivery
3 weeks ago
United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeAs a Head of Service Delivery you will: Work closely with the Head of Managed service to ensure performance is at a highest standard. Be the senior point of communication with customers Develop and implement service management strategy plans in line with business goals. Training and support for new starters and existing team members Build and maintain...