Service Delivery Manager
4 weeks ago
Service Delivery Manager – Digital Health
SmartCo is one of the market’s fastest growing technology consultancies.
We work with major international enterprises and public sector organisations, delivering high profile IT transformation programmes (Infrastructure / Cloud / Data / Security / Applications), supporting our clients achieve their business goals.
We’re proud to have built a diverse collection of exceptional people, who consistently and expertly deliver transformative technology projects to our many clients. We offer a highly flexible, openminded and respectful place to work, full of learning and development opportunities and the support to help you achieve your best.
Working in our market leading Digital Health Team, a Service Delivery Manager is a pivotal role supporting our ongoing growth journey.
You will be responsible for ensuring that both the client and our project teams are supported in the successful delivery of our contracted Services. Responsible for engaging and supporting the delivery team, the conduit between sales/client engagement and ensuring project reporting and data is available to the PMO function.
Ensuring the client is receiving the services outlined in the SoW while supporting the creation of service reporting within nominated accounts and / or projects.
To harness long term, trusted relationships with our Healthcare clients.
Senior stakeholder engagement management with high profile client.
To build trusting, supportive relationships with our project delivery teams.
Ensure pre delivery activities are carried out and in place prior to project kick off with Client.
Play a key role in all relevant account development and customer success activities.
Have a strong grasp on our offering and how this can be tailored to support the client’s needs.
Work with our Client and Delivery Directors to identify insights and challenges.
Identify opportunities during delivery meetings and feedback into Account Management and Client Engagement.
Work closely with our delivery teams to ensure we are providing services in line with client expectations.
Work closely with our Client and Delivery Directors to identify and understand the client’s needs and to resource projects effectively.
Support the development of Statement of Works
Use CRM to record customer engagement and activities to support Client Engagement and Account Management.
A genuine people person, with natural relationship building skills.
Significant experience in supporting the NHS deliver digital projects.
A sound understanding of project management principles and lifecycles.
Experienced and comfortable in engaging with senior stakeholders within NHS organisations.
Experience in client facing roles within a professional services environment.
Good knowledge of the digital healthcare landscape and EPR.
Company Culture & Benefits
We understand the importance of employee wellbeing, promoting a positive life balance and offering employee benefits which support this ethos.
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