Service Delivery Manager
3 weeks ago
It's fun to work in a company where people truly BELIEVE in what they're doing
Job Description:
Service Delivery Manager
We are seeking a dedicated Service Delivery Manager (SDM) to oversee the contractual deliverables of assigned accounts. In this role, you will be responsible for managing the end-to-end customer service experience, adhering to proper governance for account management, and implementing processes to ensure successful delivery. The Service Delivery Manager will play a pivotal role in ensuring that accounts are delivered within or exceed approved margins.
As a Service Delivery Manager you will:
Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the accounts Accountable for overall contractual deliverables of assigned accounts.
Work with the aligned Account Manager and sales support to recognise new opportunities.
Engage account stakeholders to ensure that scope of the service and deliverables are fully understood.
Ensure ITIL framework is followed
Manage both Comms-Care and customer risks relating to delivery of service with appropriate levels of escalation at the right time.
Responsible for ensuring CSATs are completed monthly.
Ensure new Services are introduced effectively with appropriate monitoring, metrics and support in place.
Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes.
Ensure that all required documentation is updated as required and stored in the correct location.
Responsible for management of continual improvement plans across aligned accounts.
Responsible for ensuring service reporting is completed and presented to the customer according to contractual agreements.
The ideal candidate for this opportunity will have…
Proven experience in a service delivery or similar managerial role, demonstrating a track record of successfully managing customer accounts and meeting service level agreements.
Understanding of the IT Channel, and the Reseller & End User relationship
Excellent verbal and written communication skills with the ability to effectively interact with clients, team members, and stakeholders at all levels.
Customer-centric mindset with a commitment to delivering exceptional service and ensuring client satisfaction, while also anticipating and proactively addressing customer needs and concerns.
Successful track record of having worked in a Customer Service environment
Proven experience in service delivery management or a similar role.
Strong understanding of account management principles.
About us
As the UK’s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships.
Make an application to join the team
Our team is as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
#LI-NA3
Why work here?With us, you’ll make technology happen in surprising ways. It’ll be a fun journey
Get in TouchClick Introduce Yourself above to join our talent network
About UsIt’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.
#J-18808-Ljbffr-
UK - Service Delivery Manager
2 weeks ago
United Kingdom BFV Service GmbH Full timeSelect how often (in days) to receive an alert: At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development. Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions,...
-
UK - Service Delivery Manager
2 weeks ago
United Kingdom BFV Service GmbH Full timeSelect how often (in days) to receive an alert: At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development. Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions,...
-
UK - Service Delivery Manager
2 weeks ago
United Kingdom BFV Service GmbH Full timeSelect how often (in days) to receive an alert: At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development. Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions,...
-
Customer Delivery Manager
4 weeks ago
United Kingdom The Sofa Delivery Company Full timeWe are looking for an experienced and inspirational leader for our Glasgow Customer Delivery Centre. The Sofa Delivery Company prides itself on building great relationships across the business. We are looking for a leader with proven operational experience who can engage and lead the CDC team to deliver amazing customer experiences every day. The CDC...
-
Delivery manager service
2 months ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
-
Delivery manager service
2 months ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
-
Senior Product Manager, Digital Services
2 weeks ago
United Kingdom Delivery Hero Austria Full timeWe are on the lookout for a Senior Product Manager to join our Customer Content & Services Squad (all genders) and lead the development and growth of our customer segmentation capabilities as part of our Customer Data Platform. You will play a crucial role in shaping and delivering a key component of our Customer Data Platform (CDP) vision by delivering...
-
Senior Product Manager, Digital Services
2 weeks ago
United Kingdom Delivery Hero Austria Full timeWe are on the lookout for a Senior Product Manager to join our Customer Content & Services Squad (all genders) and lead the development and growth of our customer segmentation capabilities as part of our Customer Data Platform. You will play a crucial role in shaping and delivering a key component of our Customer Data Platform (CDP) vision by delivering...
-
Service Delivery Manager
1 month ago
United Kingdom Network IT Recruitment Limited Full timeNetwork IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to...
-
Service Delivery Manager
3 weeks ago
United Kingdom Comms-care Group Limited Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Service Delivery Manager We are seeking a dedicated Service Delivery Manager (SDM) to oversee the contractual deliverables of assigned accounts. In this role, you will be responsible for managing the end-to-end customer service experience, adhering...
-
Service Delivery Manager
3 weeks ago
United Kingdom Comms-care Group Limited Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Service Delivery Manager We are seeking a dedicated Service Delivery Manager (SDM) to oversee the contractual deliverables of assigned accounts. In this role, you will be responsible for managing the end-to-end customer service experience, adhering to...
-
Service Delivery Manager
4 weeks ago
United Kingdom Comms-care Group Limited Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Service Delivery Manager We are seeking a dedicated Service Delivery Manager (SDM) to oversee the contractual deliverables of assigned accounts. In this role, you will be responsible for managing the end-to-end customer service experience, adhering to...
-
Service Delivery Manager
4 weeks ago
United Kingdom RedCat Solutions Ltd Full time €60,000Working for an electrical and renewable energies product & service heavyweight, the Service Delivery Manager will be entrusted with leading the comprehensive performance of their IT services, skilfully coordinating both internal support functions and external suppliers. Guided by a steadfast ‘customer-first’ approach, the Service Delivery Managers key...
-
IT Service Delivery Manager
4 weeks ago
United Kingdom Launch Resources Limited Full time-Salary Up To 40k- Birkenhead- Liverpool The IT Service Delivery Manager has the overall day to day responsibility for the provision of services to the end user community in line with the contract deliverables. As IT Service Delivery Manager you will be managing IT service delivery across the organisation, promoting the continuous improvement of...
-
Service Delivery Manager
3 weeks ago
United Kingdom Proactive Appointments Full timeService Delivery Manager - Hybrid - Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and...
-
Service Delivery Manager
3 weeks ago
United Kingdom Proactive Appointments Full timeService Delivery Manager - Hybrid - Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and...
-
Service Delivery Manager
3 weeks ago
United Kingdom Proactive Appointments Full timeService Delivery Manager - Hybrid - Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and...
-
Service Delivery Manager
3 weeks ago
United Kingdom Proactive Appointments Full timeService Delivery Manager - Hybrid - Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and...
-
Service Delivery Manager
3 weeks ago
United Kingdom Proactive Appointments Full timeService Delivery Manager - Hybrid - Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and...
-
Service Delivery Manager
1 month ago
United Kingdom GoodtoGive Limited Full timeCompany and Team Information GoodtoGive has been providing services to faith-based, third sector organisations since 2010. Our services comprise of Gift Aid Declarations Management, Charity Accounting and Charity Registration. These focused services are key to aiding our clients’ stability and growth, allowing them to concentrate on their key purposes. ...
