Senior Service Delivery Manager

4 weeks ago


United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

As a Head of Service Delivery you will:
Work closely with the Head of Managed service to ensure performance is at a highest standard.
Be the senior point of communication with customers
Develop and implement service management strategy plans in line with business goals.
Training and support for new starters and existing team members
Build and maintain effective relationships with all department head ofs, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training.
Support the business in the ongoing development of business strategy in line with current and emerging needs.
Build a robust portfolio of service Delivery
Ensure the team gather customer satisfaction data and report on trends.
Drive change within the operational and technical teams to ensure they're delivering to customer contract.
Ensure operational services deliver to agreed SLA’s and KPI’s
Proven experience in leading and managing teams within a service delivery environment.
Demonstrated success in providing strategic leadership for the development and delivery of services.
In-depth understanding of service delivery processes and best practices.
Knowledge of relevant industry standards and regulations related to service delivery.
Experience in mentoring and coaching team members to achieve high performance.



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