Current jobs related to Head of Housing Service - Woodford Greater London - Hestia Housing Support
-
Head of Housing and Customer Service
3 months ago
Greater London, United Kingdom Management Recruitment Group Full time**18576** **Head of Housing and Customer Service (Local Authority)** **Public sector - London** - Hybrid working pattern - C £50,000 - £60,000 per annum + benefits **About the client** The Management Recruitment Group is recruiting a Head of Housing and Customer service on behalf of a Local Authority in London. **Accountabilities** Reporting to the...
-
Housing Receptionist
3 months ago
Woodford Green, United Kingdom Service Care Full time**Job Title: Housing Receptionist** **Basis: Full Time** **Hours: 37 Hours** **Type: Temp ongoing** **Location: London, IG8** **Role Summary**: We are currently seeking a dedicated Customer Service Officer to join our team. As a Customer Service Officer, you will play a crucial role in providing professional and sympathetic assistance to all customers,...
-
London, Greater London, United Kingdom Social Housing Recruitment Full timeJob SummarySocial Housing Recruitment is pleased to share that we are working with a long-standing charitable organisation that specialises in supporting those with specialised housing needs to promote independence. The charity has been positively impacting countless lives in the South East for the past three decades. They are seeking an experienced...
-
Head of Housing Services Manager
12 hours ago
London, Greater London, United Kingdom Informed Recruitment Limited Full timeExciting Opportunity for a Head of Housing ServicesWe are seeking an experienced professional to lead our Housing Services team in the London area. As a Head of Housing Services, you will be responsible for securing new customers for our consortium's procurement solutions and services.About the RoleThe successful candidate will have a strong background in...
-
Head of Housing Services Manager
14 hours ago
London, Greater London, United Kingdom Informed Recruitment Limited Full timeExciting Opportunity for a Head of Housing ServicesWe are seeking an experienced professional to lead our Housing Services team in the London area. As a Head of Housing Services, you will be responsible for securing new customers for our consortium's procurement solutions and services.About the RoleThe successful candidate will have a strong background in...
-
Head of Customer Service
3 months ago
London, United Kingdom Origin Housing Full time**An inspiring past and a bright future** A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most...
-
Interim Housing Services Coordinator
4 weeks ago
London (Greater), United Kingdom THE HOUSING EXECUTIVE LTD RECRUITMENT CONSULTANTS Full timePosition Overview The Housing Executive Ltd Recruitment Consultants is seeking experienced interim professionals to fill the role of Housing Services Manager. This position is ideal for individuals with a background in general or supported housing. Key Responsibilities As an interim Housing Services Manager, you will: Lead and manage housing services that...
-
Housing Services Interim Lead
4 weeks ago
London (Greater), United Kingdom THE HOUSING EXECUTIVE LTD RECRUITMENT CONSULTANTS Full timePosition Overview We are seeking experienced interim Housing Services Managers to support our clients in the housing sector. This role is essential for organizations that require temporary leadership in housing services. Key Responsibilities Provide expert guidance in delivering essential housing services. Ensure that customer satisfaction remains at the...
-
Housing Apprentice
3 months ago
London, United Kingdom Eldon Housing Full time**Eldon Housing**: - We are an established provider of supported housing for older people in Croydon and are registered as a Charity under the Co-operative & Community Benefit Societies Act 2014. We have seven sheltered housing Schemes within the Borough and two in West Sussex._ - Our vision is to enhance lives by bringing people and communities together...
-
Interim Head of Housing Services
2 weeks ago
London, Greater London, United Kingdom Panoramic Associates Full timeJob Summary:We are seeking a dynamic and experienced leader to join our team at Panoramic Associates as an Interim Head of Housing Services. This is a critical role in shaping and delivering our housing strategies and ensuring high-quality services for our community.About the Role:The successful candidate will be responsible for developing and reviewing...
-
Housing Officer
7 days ago
London, United Kingdom Service Care Solutions - Housing Full timeJob Title - Housing Officer Location - London SE1 Contract - Permanent Hours - 37 Salary - £38,000 Role summary - As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders. This varied role will see you handling tenancy queries, enforcing tenancy conditions,...
-
Recruiting for Head of Housing, Tenancy Specialists
3 months ago
North London, United Kingdom Clarion Housing Group Full timeWe are currently recruiting for a variety of roles in our North London and South London Housing teams. Please read on for more information about these exciting opportunities working for Clarion Housing Group. Clarion Housing Group is the UK’s largest provider of affordable housing. We are committed to playing our part in tackling the housing crisis, both...
-
Housing Officer
3 weeks ago
London, United Kingdom Service Care Solutions - Housing Full timeJob title - Housing Officer Location - London N1 Contract - Permanent Hours - Full time 39 hours Salary - £27,574 per annum + 7.5% pension contribution The Role Summary Our client is looking for a proactive Housing Officer to join their operational team on a permanent contract. Reporting to the Property Manager, you will play a key role in ensuring our...
-
Housing Assistant
2 months ago
Greater Glasgow and Clyde, United Kingdom Knowes Housing Association Ltd Full timeOBJECTIVES OF THE POST Knowes is looking for an outstanding candidate to deliver effective support to the Association's Housing Services Team, assisting the Head of Housing, the Housing Officers and Allocations Officer in their main areas of work; specifically around estate management, quality control of the Common cleaning contract, applications and...
-
Head of Housing Operations
7 days ago
London, Greater London, United Kingdom Causeway Irish Housing Association Limited Full timeWe are currently seeking an enthusiastic and experienced Housing Operations Manager to lead the income, service, and performance management of Causeway's housing portfolio. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our housing services, ensuring that they are delivered to the highest standards.Key...
-
Head of Housing Operations
7 days ago
London, Greater London, United Kingdom Causeway Irish Housing Association Limited Full timeWe are currently seeking an enthusiastic and experienced Housing Operations Manager to lead the income, service, and performance management of Causeway's housing portfolio. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our housing services, ensuring that they are delivered to the highest standards.Key...
-
Head of Customer Experience
3 months ago
Woodford Green, United Kingdom Ambient Support Full time_**Head of Customer Experience **_ **Service Name: Amber Housing** **Salary: £46,260 PA** **Location: Working from Home but would expect to be on our customer sites at least 2 days per week** **Hours: 38 Hours PW** - **About Amber Housing**:_ **Amber Housing** are a wholly owned not-for-profit subsidiary of **Ambient Support**. We have been providing...
-
Housing Manager
2 days ago
London, Greater London, United Kingdom Confederation of Service Charities Full timeAbout the RoleWe are seeking an experienced housing professional to join our team at the Confederation of Service Charities. As a Housing Manager, you will be responsible for managing anti-social behaviour and rent arrears, including legal action, and ensuring the provision of an excellent housing management service to our residents.Key...
-
Housing Manager
2 days ago
London, Greater London, United Kingdom Confederation of Service Charities Full timeAbout the RoleWe are seeking an experienced housing professional to join our team at the Confederation of Service Charities. As a Housing Manager, you will be responsible for managing anti-social behaviour and rent arrears, including legal action, and ensuring the provision of an excellent housing management service to our residents.Key...
-
Head of Housing Services
11 hours ago
London, Greater London, United Kingdom Informed Recruitment Limited Full timeAbout the RoleWe are seeking an experienced professional to lead our Member Services team as a Head of Housing Services. As a key member of our team, you will be responsible for driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute a strategic plan to secure new customers and expand our service...
Head of Housing Service
4 months ago
We are Hestia. We make a difference. Make your application after reading the following skill and qualification requirements for this position. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. The service you will work in…. Reporting to the Executive Director - Finance, the Head of Housing Service delivers strategic income services and oversight to help maximise organisational rental and service charge income and minimise losses. The Housing Services team works collaboratively with colleagues in accommodation based services to support service users avoid arrears and maintain their tenancies. The team also provides locally based health, safety and property assistance. A day in this role looks like…. As Head of Housing Service at Hestia, you will play a crucial role in our Central Services. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are:
- To manage the Housing Services team, including recruitment, appraisal and supervision.
- To develop rental income and housing management policies and procedures for Hestia that supports the delivery of excellent housing management services, minimises arrears and sustains tenancies.
- To build strong relationships with Local Authority HB departments to minimise queries and maximise recovery.
- Review service charges for new projects and annually as part of the rent increase process and liaise with RP partners and Local Authority HB departments to ensure these are approved.
- To manage the annual rent increase process ensuring all service users receive timely increases and HB departments receive all the information they require in their timescales.
- To provide training, guidance material and advice to staff on; licence and tenancy agreements; HB and UC applications and arrears collection processes.
- To provide monitoring information to Hestia's Directors on arrears performance.
- Appropriate Housing qualifications.
- Recent relevant training courses undertaken e.g. UC, welfare benefits.
- At least 5 years of Revenue Management experience gained in a local authority, Registered Provider or Housing Charity.
- Experience of managing dispersed teams – recruitment, supervision and appraisal.
- Experience of performance management – setting targets and monitoring outcomes.
- Experience of working in supported housing across a section of client groups.
- Experience of developing and impending relevant policies and procedures.
- Understanding of the legislation and best practice around rents and service charges.
- Detailed knowledge of HB and UC legislation processes.
- Understanding of County Court and Small Claims processes.
- Ability to develop positive relationships with internal and external partners.
- Ability to provide targeted training and support to front line staff.
