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Housing Officer

2 months ago

London, United Kingdom Service Care Solutions - Housing Full time

Job Title - Housing Officer

Location - London SE1

Contract - Permanent

Hours - 37

Salary - £38,000

Role summary -

As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders. This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services. The position offers a blend of in-office and remote working, with flexible, hybrid arrangements.

Key Responsibilities:

  • Responding to resident inquiries and handling tenancy-related assignments such as mutual exchanges and successions.
  • Addressing breaches of tenancy agreements, working closely with internal teams to support residents and resolve issues.
  • Ensuring timely action on fire risk assessments and managing void properties.
  • Liaising with community safety teams to address concerns and lead on tenancy enforcement.
  • Conducting tenancy visits and managing repairs or safeguarding issues.
  • Maintaining accurate records and contributing to continuous improvement of service delivery.
  • Participating in a paid emergency duty rota (one week every 8-10 weeks).

Candidate Profile: