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Temporary Administrator Officer

4 months ago

Southampton, United Kingdom Brook Street Full time €12

Are you well-organised with an eye for detail and an interest in Maritime? Do you enjoy building relationships and working with colleagues and customers alike?

If so, we are looking for a Certification Officer to join our client, as a great opportunity for someone who is looking to start their career within the Civil Service.

Within the role, the Certification Officer will receive documents (training records, sea time, medical certificates etc) from the applicant seafarer, assess the documents against a requirement criteria and, if the seafarer is eligible, issue the appropriate Certificate or Endorsement. Seafarer Services ensures the appropriate standards of seafarer training are maintained and that certificates and endorsements issued to seafarers and vessels comply with the relevant requirements while also providing a high standard of customer service

No prior maritime knowledge is required as full training will be provided

Reviewing physical and digital documents provided by seafarers who are applying for Certification, assessing their eligibility against MCA and regulatory criteria ensuring applications are processed within agreed Service Levels
Answer telephone enquiries and reply to written enquiries relating to the certification of seafarers
Contribute to and provide support for other administrative tasks such as: branch projects, customer service initiatives and improvement of working practices
Answer Certification telephone and email enquiries from seafarers, maritime colleges and shipping companies and provide class leading customer service
Process incoming mail and e-mails, recording details of post received to the appropriate tracking spreadsheet, databases and systems
Contribute to and provide support for other administrative tasks such as branch projects, customer service initiatives and improvement of working practices.Be a highly motivated, positive and an enthusiastic individual with a flexible attitude and a keen willingness to learn
Experience in accurately handling data with high level of attention to detail to ensure work is of a high quality standard
Have excellent IT skills and a demonstrable knowledge in the use of Microsoft packages, in particular Microsoft Outlook and Excel
Experience in communication with customers or stakeholders via email and telephone
Have strong communication skills and can communicate effectively both verbally and in writing
36/hour, Monday to Friday - 37 hours/week, temporary assignment until 21/08/2024, possibility of extension based on business need.

Shift pattern: 7.Location: Spring Place Offices, 105 Commercial Road, Southampton, Hampshire, SO15 1EG

*Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.