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Repairs Administrator

2 months ago

Shrewsbury, United Kingdom Hays Full time
Repairs Administrator

Your new company
Hays are working with a well established organisation in Shrewsbury who are looking for a Repairs Administrator on a long-term temporary basis. This is for at least 12 months.
Your new role

As a Repairs Administrator, your role will involve:

  • Manage inbound and outbound calls effectively.
  • Co-ordinating diaries/ work schedules of the various workers.
  • Liaising with Team Leaders and Repairs Manager regarding the work schedule of the operatives.
  • Providing administrative and clerical support to officers within the Responsive Repairs Service and other admin tasks as appropriate to the effective and efficient operation of the service, including responding to telephone calls from customers, contractors and other relevant parties
  • Must have familiarity with CRM systems and practices. Operating call handling equipment such as monitors, computers, and inputting sensitive information accurately and quickly also maintaining information by using integrated IT systems.
  • Supporting the development /implementation of customer care initiatives relating to the Responsive Repairs Service.
  • Assisting in the maintenance and updating of property and related records/data.


What you'll need to succeed
You must have the following in order to be considered
+ Excellent phone manner
+ Confident with IT databases to find the necessary details
+ Willing to engage in training and listen to colleagues.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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