Orthotics Administrator

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.

Our latest CQC Report was published in February 2019 and saw us rated as ‘Good’ overall and ‘Outstanding’ for care.

Who we’re looking for

An administrator to be based in the Orthotics Department at The Royal Shrewsbury Hospital.

JOB PURPOSE

To provide clerical/administrative support to the Orthotic Department at Shrewsbury and Telford Hospitals. To provide support to the Orthotists to deliver an efficient and effective clinical service. The post holder will be required to work alone, using their initiative and decision making skills to assist patients and ensure the smooth running of the department.

The Orthotics department is responsible for the assessment and supply of orthoses to individual patients. The service is based at Robert Jones and Agnes Hunt Hospital at Oswestry, but has external clinics at both the Royal Shrewsbury and Princess Royal Hospitals.

The individual will be employed by the Robert Jones and Agnes Hunt Hospital with their working base being Royal Shrewsbury Hospital. They will also be required to provide occasional cover at the Princess Royal Hospital and attend RJAH at Oswestry for training. The hours of work will be over 3 days Mon, Thurs and Fri and will be between the hours of 8am til 5pm.

The post holder will liaise with a large variety of people from multiple other departments within their base hospitals, The Robert Jones and Agnes Hunt Hospital and patients.

The post holder will be responsible for the appointing of in and out patients, all reception duties, being the initial contact for patients attending outpatient clinics, notification to patients that their orthoses are ready to be collected, liaising with Oswestry in regard to patients orthoses, despatching of orthoses, accepting orthoses from patients for repeat prescriptions and supply of simple stock to other AHP’s.

The administrator will use Sema Helix software, ORACLE and Microsoft packages.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Whether you're starting out in your career, or have a wealth of experience - we’re always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

DUTIES AND RESPONSIBILITIES

Reception

1. Act as first point of contact for the department, receiving booked patients for clinics and walk-in patients from the rest of the hospital.

2. Liaise with Orthotist on category of patient and whether they need to be seen urgently; if not urgent, advising patients of triage system for referrals and waiting list as per department protocol.

3. Receive orthoses from patients for adaptation or repair, establishing patient’s identity using orthotic in-house computer systems and hospital SEMA. Ascertain work that needs to be carried out, liaising with departmental workshop if work
needs to be carried out straight away.

4. Following department’s protocol on patient allowances and advising patients when they are exceeding their allowance and ascertaining whether the patient wishes to pay. This involves using acquired knowledge and working on own initiative. Pulling patient records to go with orthoses using department tracer
system. Filling in appropriate paperwork for private patients following dept protocols.

5. Receive requests from wards for Orthotists ward r