Orthotic Administrator

JOB PURPOSE

To provide clerical/administrative support to the Orthotic Department at Shrewsbury and Telford Hospitals. To provide support to the Orthotists to deliver an efficient and effective clinical service.

The post holder will be required to work alone, using their initiative and decision-making skills to assist patients and ensure the smooth running of the department.

PERSON SPECIFICATION FOR THE POST OF ORTHOTICS ADMINISTRATOR

Criteria

Essential Requirements

Desirable Requirements

Evidence

Qualifications/Training

Good general education to GCSE level, English and Maths grade C.

NVQ 2 in Business Administration or equivalent

NVQ 3 in Customer Care or equivalent

Certificates

Experience

Significant experience of administration work in a healthcare environment.

Experience of working in an Orthotics Department.

Application Form

Interview

References

Skills and Competencies

Ability to work without supervision.

Able to work on own initiative and under pressure

Able to work within a multidisciplinary team.

Good communication skills. Written, oral and electronic.

Diligent, paying attention to detail.

Calm under pressure; able to exercise tact and discretion where necessary.

Experience of lone working

Application Form

Interview

References

Knowledge (including specialist or technical knowledge required)

Good working knowledge of Microsoft Office, including Outlook, Word and Excel

Knowledge of Sema Helix

Ability to generate reports from databases.

Application Form

Interview

References

Personal Qualities

Able to empathise with those finding themselves in need of NHS care.

Flexible to meet the needs of the service.

Willingness to learn new skills.

Experience of contact with people disabled by physical, mental & communication difficulties.

Interview

References

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

DUTIES AND RESPONSIBILITIES

Reception

1. Act as first point of contact for the department, receiving booked patients for clinics and walk-in patients from the rest of the hospital.

2. Liaise with Orthotist on category of patient and whether they need to be seen urgently; if not urgent, advising patients of triage system for referrals and waiting list as per department protocol.

3. Receive orthoses from patients for adaptation or repair, establishing patient’s identity using orthotic in-house computer systems and hospital CAREFLOW. Ascertain work that needs to be carried out, liaising with departmental workshop if work needs to be carried out straight away.

4. Following department’s protocol on patient allowances and advising patients when they are exceeding their allowance and ascertaining whether the patient wishes to pay. This involves using acquired knowledge and working on own initiative. Pulling patient records to go with orthoses using department tracer system. Filling in appropriate paperwork for private patients following dept protocols.

5. Receive requests from wards for Orthotists ward rounds, register patients on orthotic system, make up patient notes, communicate request to Orthotists and book patients appropriately into the clinic considering clinical urgency.

6. Issue orthoses to patients who do not require appointments to see Orthotist and complete patient records accordingly. Complete and process prescription forms for certain orthoses that require a government-based prescription charge to be paid.

7. Issue repeats stock items to patients and hospital staff from agreed stock list with Principal Orthotist, and first issue under supervision of Orthotist. Giving patients general advice regarding wear and replacement as department protocol.

8. Receive company sales representatives, taking