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Chief Operations Officer

2 months ago

Gateshead, United Kingdom Team RH Full time

If you’re looking for a boring office job where you can hide behind your computer screen, then we’re not the place for you Everyone who works for Team RH is an exceptional person, creative, hard-working and talented. We have incredibly high standards and are on the hunt for world-class people who’ll blow us away with their talent and passion.


Before we get to the good stuff, we have a couple of ground-rules we want to make clear:


  • Interview attire is left to you to decide what you think is appropriate. If this is an issue, let us know and we’ll see you right.
  • If you think that doing a virtual interview from your bed is acceptable, jog on.
  • We don’t employ smokers - we’re a health and fitness company and everyone who joins us should be clued up enough to know that smoking isn’t good for you or your health.
  • Arrive on time for your interview. Unless you have a valid excuse, we won’t wait around for anyone who can't do the basics.
  • Zero toxicity. Our culture is the most important thing here and we won’t stand for anyone gossiping or being negative in work. We have incredible, kind and caring people working with us and we’ll protect them at all costs.


Some people will turn their noses up at the above - that’s fine, they can go and work somewhere else. However, if you’ve read up to here and you think you want to join a team of world-class, super-driven and kind-hearted people, then let’s get to the good bit…


Role Intention and Impact:


As our Chief Operating Officer (COO), you will be the senior executive responsible for overseeing the day-to-day operations of the company. You will work closely with the CEO to develop and implement the company's strategy, vision and mission ensuring all departments function efficiently and effectively to achieve organisational goals. You will be the CEO's right-hand person, providing strategic direction and leadership support to all operational aspects of the business.


You will fill the gap between the C Suite/daily running of the business and the CEO. Therefore, supporting our Chief People Officer, Chief Finance Officer, Chief Technology Officer, Chief Brand Officer. This will allow our CEO to focus on creating content/business products and ideas to grow our social media following to influence sales of our team RH service whilst driving our culture and values.


Key Responsibilities:


  • Oversee day-to-day operations across CX, sales and retentions
  • Ensure adherence to all compliance requirements, including supporting legal challenges (e.g., defamation cases)
  • Translate the company's vision into actionable plans, demonstrating strategic thinking and the ability to turn strategy into reality
  • Building strong relationships and rapport with diverse stakeholders, including internal and external parties
  • Company accreditations


Technical Skills:


  • Proven experience in leading and managing complex operational teams, fostering collaboration and motivation to achieve results
  • Working knowledge of cybersecurity best practices and compliance requirements to ensure data security
  • Experience with data analytics tools and business intelligence (BI) platforms to analyse key metrics, identify weaknesses, and make informed decisions about future business needs
  • Demonstrated experience using technical project management tools for effective planning, tracking, and management of technical projects
  • Proven experience providing leadership and direction to support the SLT in achieving business objectives by developing frameworks for the overall strategy
  • Demonstrated experience of organizational skills managing multiple priorities and projects effectively, under pressure.


Soft Skills:


  • Strong commitment to excellence/quality
  • Excellent communication and interpersonal skills
  • Passion for innovation and continuous improvement
  • Adaptability and willingness to learn new things
  • Strong sense of urgency and accountability.