Operations Administrator

5 months ago


Gateshead, United Kingdom UK Lift and Escalator Full time

At UK Lift and Escalator we have a range of customers across all sectors throughout the UK, providing lift and escalator maintenance, call out, repair and project services. We are a family business and we pride ourselves on offering a trustworthy and reliable service to all of our customers.

Due to continued growth, we require an Operations Administrator to play a key administrative role in supporting the service and repair teams with administrative tasks. The required person must be able to work in a challenging and competitive environment.

A **Operations Administrator** will be expected to perform the following tasks:

- Managing worksheets
- Filing and organising documents and records
- Answering customers telephone queries
- Handling customer requests
- Maintaining good customer relations
- Managing client specific portals
- Producing reports
- Maintaining client records
- Administrative support to the service and repair teams, including engineers
- Assisting with planning and tracking of works

Qualifications/Experience:

- Strong organisational skills with attention to detail
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Ability to multitask and prioritise tasks effectively
- Previous experience in administrative or office support roles is preferred

This position requires a highly organised individual who can handle multiple responsibilities and work effectively in a fast-paced environment. The Operations Administrator will play a crucial role in supporting the operations team and ensuring smooth day-to-day operations. If you are a proactive problem solver with strong administrative skills, we encourage you to apply.

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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