Customer Service Representative: Retail Annuities
3 weeks ago
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
We’re recruiting for a Customer Service Representative to join us. If you love customer service, have good attention to detail, and enjoy variety, this is the role for you This role is a blend of inbound and outbound telephony and administration support.
This is a hybrid role where you’ll work 35 hours a week; 3 days from home and 2 days in our Cardiff office and, work Monday to Friday 9am to 5pm, with a starting salary of £22,050.
Our Customer Service teams are made up of professionals from different backgrounds including care, teaching, call centre, retail, and hospitality. Training will be provided, and this will be office based for the first 6-8 weeks (full time). Once you have completed your training you'll start hybrid working
What you'll be doing:
- You’ll be working in our retirement retail team which looks after 900,000 customers providing retirement income solutions to help them enjoy a more colourful retirement. We offer annuities and fixed term plans which provide the security of a guaranteed income
- Providing customer service to our existing customers or their representatives; or providing New Business solutions that meet a customer’s retirement income needs
- Taking every opportunity to deliver an outstanding customer experience, while ensuring the outcome is correct for the customer and aligned to Legal and General Customer Services quality standards, regulatory requirements, and treating customers fairly policies
- Obtaining relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems
- When required, providing support for projects (system, process, regulatory) and delivering business implementation activities such as changes to process and call frameworks
- Accurately recording information on IT systems
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
Who we're looking for:
- Proven ability to prioritise and manage queries whilst giving due consideration to team performance and activities
- Good commercial awareness
- Excellent written and verbal communication skills
- A high degree of energy, drive and enthusiasm
- Experience of contributing to cross-functional business teams is desirable
- Experience of building effective relationships in complex environments
- Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals
- IT skills
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
-
Cardiff, United Kingdom Legal & General Resources Limited Full timeCompany DescriptionLegal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and...
-
Cardiff, United Kingdom Legal & General Full timeLegal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our...
-
Cardiff, United Kingdom Legal & General Full time €22,050Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on...
-
Cardiff, United Kingdom Legal & General Full timeLegal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our...
-
Cardiff, United Kingdom Legal & General Full timeLegal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our...
-
Customer Service Representative
1 week ago
Cardiff, United Kingdom Legal & General Full timeAbout UsLegal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.We aim to build a better society for the long term by investing our customers' money...
-
Customer Service Representative
6 days ago
County Antrim, United Kingdom B&M Retail Full timeCustomer Service AssistantB&M Retail is seeking a Customer Service Assistant to fill a temporary, part-time position in a fast-paced retail environment.This role offers 8 hours of guaranteed work per week, with opportunities for flexibility and career growth.We are a dynamic and growing company, committed to creating an inclusive and diverse working...
-
Customer Service Representative
1 day ago
County Down, United Kingdom B&M Retail Full timeB&M Retail is seeking a Customer Service Assistant to join our team!About the Role:We are a fast-paced retail company with a strong focus on customer service. As a Customer Service Assistant, you will be responsible for providing excellent customer service, responding to customer inquiries, and resolving any issues that may arise.Key Responsibilities:Provide...
-
Customer Service Representative
1 day ago
County Down, United Kingdom B&M Retail Full timeB&M Retail is seeking a Customer Service Assistant to join our team!About the Role:We are a fast-paced retail company with a strong focus on customer service. As a Customer Service Assistant, you will be responsible for providing excellent customer service, responding to customer inquiries, and resolving any issues that may arise.Key Responsibilities:Provide...
-
Enhanced Annuity Underwriter
3 months ago
Cardiff, United Kingdom LegalAndGeneral Full timeCompany Description Securing pensions over the long term can be a challenge for many businesses. Our ambition at **Legal & General Retirement Institutional (LGRI)** is to help companies and pension scheme trustees honour their defined benefit pension promises to their employees. We’re helping companies settle their pension liabilities so they can focus on...
-
Retail Service Supervisor
23 hours ago
County Down, United Kingdom B&M Retail Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at B&M Retail. As a key member of our store operations team, you will play a vital role in ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.Key Responsibilities:Support the Customer Service Manager...
-
Retail Service Supervisor
3 days ago
County Down, United Kingdom B&M Retail Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at B&M Retail. As a key member of our store operations team, you will play a vital role in ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.Key Responsibilities:Support the Customer Service Manager...
-
Customer Service Specialist
3 months ago
Cardiff, United Kingdom Legal & General Full timeYour role at a glance Our teams are made up of professionals from different backgrounds including care, nursing, retail, hospitality, and teaching. **We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get**: - You’ll have the opportunity to participate in our annual, performance-related bonus...
-
Customer Service Representative
3 months ago
Cardiff, United Kingdom Yolk Recruitment Full time**Customer Service Representative** *** Yolk Recruitment are working with a leading financial services company on the outskirts of Cardiff to help them find friendly and driven Customer Service Advisors to join their small team that supports their customers with account queries. This company are a dynamic and innovative force that's transforming the way...
-
Retail Customer Service Associate
3 weeks ago
Cardiff, Cardiff, United Kingdom AF Blakemore & Son Ltd Full timeRetail Customer Service Associate / Post Office Service RepresentativeMinimum of 20 hours per week, with potential for additional hours based on store requirementsFlexible scheduling, including early mornings, evenings, and weekendsWe are pleased to present an exciting opportunity for a Retail Customer Service Associate / Post Office Service Representative....
-
Retail Customer Service Representative
3 months ago
Cardiff, United Kingdom William Hill Full time**Location** Cardiff, CITY ROAD, CF24 3BL **Salary** £10.50 **Hours** 16 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really...
-
Retail Customer Service Associate
3 weeks ago
Cardiff, Cardiff, United Kingdom AF Blakemore & Son Ltd Full timeRetail Customer Service Associate / Post Office Service RepresentativeMinimum of 20 hours per week, with potential for additional hours based on store requirementsFlexible scheduling options, including early mornings, evenings, and weekendsWe are pleased to present an exciting opportunity for a Retail Customer Service Associate / Post Office Service...
-
Customer Service Representative
3 months ago
Cardiff, United Kingdom Kent Recruitment Bureau Full timeCardiff | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...
-
Customer Service Representative
7 days ago
Cardiff, Cardiff, United Kingdom Moto Full timeAbout the Role:We are seeking enthusiastic individuals to join our team as Customer Service Representatives at Moto, the nation's favourite coffee shop. As a Customer Service Representative, you will be responsible for delivering exceptional customer service while serving coffee, tea, and specialty beverages.Key Responsibilities:Producing high-quality...
-
Customer Service Representative
3 months ago
Cardiff, United Kingdom Kent Recruitment Bureau Full timeCardiff | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...